It Support

hace 3 semanas

Xico, México Hogarth A tiempo completo

**IT Help Desk Support**Hogarth Mexico is looking for an IT Help Desk Support and we would love to hear from you.**We offer**:Law Benefits + Other Benefits, hybrid scheme.**Role**:We are looking or a motivated, enthusiastic service-oriented specialist to form part of the IT team offering hands-on computer systems support for our Mexico City office.**Responsibilities and Expectations**:Assist end users in general troubleshooting, connectivity and configure Mac -90%- and Windows -10%- OS based computers.Acknowledge of ticketing systems and track resolutions following-up to ensure onsite and remote users' resolution of tickets.Setup, imaging and hand-over computers for end users in both platforms Mac and Windows.Support using the following technologies for end users' account maintenance and administration:- Active Directory.- Jamf technology.- Intune technology.**Requirements**:Engineer in Computer science or related.(Graduate).Preference for experienced Mac platform support and acknowledge of Apple ecosystem.Intermediate to advances knowledge of the latest operating systems -Mac OS, Windows 10, IOS -iPhone, iPad-.Medium to advanced knowledge of:- Hardware troubleshooting for Mac and Dell computer systems and peripherals (Desktops, Laptops, Printers, WiFi, Wacom tablets, hard drives and several other external devices).- Office 365 mail and entire Office Suite configuration/ for Mac and Win.- General Adobe Creative Suite troubleshooting.- Networks, WiFi, remote connectivity and troubleshooting.- Experience in handling ticket system (Service Now, ZenDesk, etc).- English (Reading/Writing/spoken/listening) - Test will be applied.- Preferred, if experienced working with advertising agencies or related.We are a 100% open and diverse company, so we seek that our talent be recognized by their skills and not by factors such as race, religion, age, sexual orientation, gender identity or any other aspect.We are committed to inclusion and celebrate diversity.Tipo de puesto: Tiempo completoSalario: $18,****** - $20,****** al mesHorario:- Turno de 10 horasExperiência:- equipos IOS, macbook, IMAC, Iphone, Ipad: 2 años (Obligatorio)- Soporte técnico: 2 años (Obligatorio)Idioma:- ingles avanzado (Obligatorio)

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