Team Leader

**About Us**:We are AMS.We are a talent solutions business.Working with clients across the globe, we have learned what it takes to be a high performing employer.It starts with talent; sourcing, selecting and keeping the right people in the right jobs.To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it.Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success.10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world's most admired companies.We are AMS.This is what we do.Talent is our world.**We are currently hiring a Team Leader - Recruitment Administration to support our client.****The role**:**The Role**:As an AMS Team Leader - Recruitment Administration, you will work closely with the rest of the Administration team to ensure an efficient and flexible support service is provided to the Client Services team where required.The Team leader - Recruitment Administration is the main point of contact for Recruitment Coordinators, Senior Recruitment Coordinators, Lead Specialist - Recruitment Administrator's and Principal Specialist - Recruitment Administrator's, dealing with all queries relating to the administration function, taking responsibility for the resolution of those queries to a satisfactory conclusion and dealing with escalation of issues.**The role is based in **Monterrey (Hybrid).****Key Accountabilities**:- Manage a team to achieve all required SLAs- Responsible for team objective setting, performance management, development and succession planning- Responsible for team morale, productivity and discipline- Manage the team's holiday and sickness and ensure that sufficient cover is provided as required per client desk- Manage the program and organize resources for induction of new staff- Act as a local point for escalations surrounding client, contractor and internal issues- Checking, approving and signing off contracts and account information details- Manage the monthly reports and issue to the Support client desks holding monthly meeting to discuss progress and escalate issues- Participate in various weekly, monthly and quarterly meetings and calls- Preparing monthly and quarterly team's performance reviews- Build and maintain strong working relationships between all parties- Ensure ISO Processes are adhered to and identify any gaps- Ensure Process Manuals are kept up to date, owning relevant chapters of these to pro-actively recommend improvements in processes and procedures- Manage any ad hoc projects**Skills & Experience**:- Consider ways to continually develop and improve the processes and procedures and working in conjunction with the team to implement any changes which are introduced- Grounded knowledge of business- Ensures that the team works to the service levels agreed with the client- Local point of escalations- Conduct process reviews and make suggestions for improvements- Experience in identifying and introducing process innovations- Coordinate and implement any ad hoc projects- Capable to appraise risks and opportunities in client's demands, new solutions, process changes- Capable to work on, suggest and implement a resolution to a complex issue connected to the team's work- Capable to make timely decisions regarding processing and communication to ensure relevant internal parties receive support when required- Strong permanent, contingent or temporary recruitment experience within a busy and challenging environment- Experience managing a cross functional team- Experience identifying and introducing process innovation- Solid experience in an administration or customer services environment- Experience of managing difficult client relationships- Experience of managing absenteeism including implementing procedures for unacceptable absence- Experience in performance management and underperformance management- Direct reports development, capable to prepare succession plan- Driving team's motivation- Capable to give constructive feedback, lead productive team meetings and one to ones- Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook and PowerPointAt AMS, we have dedicated promises that are integral to our business:- Make our workforce more closely representative of the communities in which we operate- Celebrate and educate where it matters- Leverage expertise- Cultivate inclusive leadersWe're well on our way to making meaningful, sustainable change, and we have unwavering support from our leadership team.We strongly encourage people of color, LGBTQ+, veterans, parents, neurodiversity, and individuals with disabilities to apply.**What's my next step?**AMS is an Equal Opportuniti