Associate, Customer Experience
hace 16 horas
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and is able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone and email.Responsibilities:Create an exceptional, personalized service experience for Lyft usersProvide friendly, timely support to Lyft drivers and passengers via phone and emailTroubleshoot user problems with the Lyft appDocument all support contacts in a CRM systemMake recommendations based on feature requests and bugs reported by usersBe a community advocate for LyftExperience:1+ years experience in customer service or call center a plus, but not mandatoryComputer proficiency requiredFriendly and enthusiastic, social personalityDependable and punctual with time management skillsStrong writing skills and impeccable attention to detailDemonstrates empathy and the ability to take initiative on doing the right thing for the customerAdvanced problem-solving skills with the ability to think creatively to resolve difficult situationsAbility to quickly learn web-based user support applicationsComfortable in a fast-paced environment, subject to rapid change and uncertaintyHigh level of comfort and familiarity with smartphone applications (iPhone and Android)Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Mexico City — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #HybridPlease submit your resume in English. #J-18808-Ljbffr
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CUSTOMER EXPERIENCE ASSOCIATE
hace 2 días
Mexico City Royal Holiday A tiempo completoRoyal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Rpyal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico). Our business is BOOMING and we are...
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CUSTOMER EXPERIENCE ASSOCIATE
hace 2 días
Mexico City Royal Holiday A tiempo completoRoyal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Rpyal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico). Our business is BOOMING and we are...
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Customer Experience Associate
hace 1 semana
Mexico City Skift A tiempo completoSkift is the leading business intelligence and media company in travel, providing news, research, and events that power smarter decisions across the global travel industry. We bring together our community of subscribers, members, and event attendees who rely on Skift for clarity, insights, and connection in an ever-evolving industry. Why This Role Matters At...
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Customer Experience Associate
hace 1 semana
Mexico City Skift A tiempo completoSkift is the leading business intelligence and media company in travel, providing news, research, and events that power smarter decisions across the global travel industry. We bring together our community of subscribers, members, and event attendees who rely on Skift for clarity, insights, and connection in an ever-evolving industry. Why This Role Matters At...
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Customer Experience Associate: Elite Driver Support
hace 16 horas
Mexico City Socotra, Inc. A tiempo completoA leading ridesharing company is seeking a Customer Experience Associate in Mexico City. The role requires a passion for customer service and the ability to create positive experiences for users. Responsibilities include providing timely support via chat, email, and phone, as well as troubleshooting app-related issues. Ideal candidates have strong...
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Customer Experience Associate: Elite Driver Support
hace 16 horas
Mexico City Lyft A tiempo completoA leading rideshare company is seeking a Customer Experience Associate in Mexico City. The candidate will provide exceptional support to Lyft drivers via various communication channels. Applicants should have at least one year of customer service experience and strong problem-solving skills. The position involves a hybrid work schedule, requiring presence in...
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Remote Customer Experience Associate Subscriptions
hace 1 semana
Mexico City Skift A tiempo completoA leading media and intelligence company based in Ciudad de México is looking for a Customer Experience Associate to enhance customer satisfaction and retention. The role involves managing support inquiries, troubleshooting technical issues, and collaborating with various teams. Ideal candidates will have 1–2 years of experience, strong communication...
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Bilingual Customer Experience Associate
hace 2 días
Mexico City Royal Holiday A tiempo completoA leading travel company in Ciudad de México is looking for Bilingual Customer Experience Associates to enhance customer service for over 80,000 members. Ideal candidates should have advanced English skills and a high school diploma. Responsibilities include answering membership inquiries, booking reservations, and managing member accounts in a hybrid...
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Remote Customer Experience Associate – US Support
hace 2 semanas
Mexico City Hireframe A tiempo completoA staffing solutions company is seeking a Customer Experience Associate based in Latin America. This remote position requires providing support for U.S. clients, including account management and troubleshooting. Ideal candidates are fluent in U.S. English, have previous CX experience, and are tech-savvy. The role offers a robust benefits package, including...
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Client Experience Associate Manager
hace 2 semanas
Mexico City SpotOn A tiempo completoA technology-driven company based in Mexico City is seeking an Associate Manager to enhance operational excellence within their technical support department. This multifaceted role involves managing projects, facilitating communication, and leading teams to deliver exceptional customer experiences. The ideal candidate has at least three years of leadership...
