Continuous Improvement

The Amazon Customer Excellence System (ACES) Manager leads the ACES Field Team in Amazon Logistics (AMZL) in Mexico, working to be the most customer‑eccentric company on earth. The ACES Manager directly supports Regional Directors with subject‑matter expertise, identifies root causes, and takes a leadership role in rolling out new processes and continuous improvement initiatives. This role partners with internal and external program management and technical teams, builds relationships across delivery stations, tech, and support teams, and acts as both a collaborator on network‑wide initiatives and the primary quality partner for Operations Regional Directors. Success requires pairing analytical skills, a data‑driven outlook, great communication, proven leadership of leaders, ability to navigate ambiguity in a fast‑paced environment, and a willingness to be onsite at stations with a minimum of 100 % attendance weekly. Key Job Responsibilities Work across teams and Ops organization at country, regional, and/or cross‑regional levels to drive improvements and implement solutions for customer cost savings in process workflow systems configuration and performance metrics. Lead projects and opportunities across Operations (FCs, Sortation, logistic centers, Supply Chain, Transportation, Engineering, etc.) that are business‑critical and may be global. Lead medium to large complex cross‑functional strategic projects and opportunities. Prioritize projects and feature sets, evaluate and set stakeholder expectations for Amazon’s marketplace at country, regional, and/or cross‑regional levels. Write clear and detailed functional specifications based on business requirements and review business cases. Apply a rigorous approach to problem solving. Utilize highly analytical skills to interpret large data sets. Perform supporting research and analysis to drive the product (project processes/deliverables) development schedule from design to release. Structure and develop implementation plans and pilot/​test new solutions with Ops leaders before rolling out across the broader Ops organization at country/cross‑country or cross‑regional levels. Serve as a credible business partner to Amazon’s Operations network. Manage critical relations with external partners (e.g., vendors) and contractors from the initial phase of the project to its execution. Demonstrate strong hands‑on project and operations management. Show strong ownership of any part of the project, balancing practical and intellectual skills and adapting to varied tasks. Possess a deep understanding of operational processes and workflow, dive deep to correct under‑performing parts, and act as a troubleshooter. Provide technical/operational guidance to team managers and field personnel on projects or parts of medium to large projects and processes. Be consulted regarding the operation model, and for higher levels, be considered a formal owner of the operation model. Travel expectations will be up to 40 % to MEX Delivery Stations. Qualifications Completed bachelor’s degree. 8 years of management experience in a manufacturing, production, or distribution environment. 8 years of process‑improvement experience via Kaizens and the use of LEAN tools. Cross‑functional project management experience. Fluent in English and Spanish (C1). Advanced Excel skills. Certifications in Six Sigma and Lean are a plus. Prior experience as a Lean or Six Sigma mentor. Proven ability to influence others without positional authority. Project management and organizational skills for complex initiatives with cross‑functional teams in a dynamic environment. Strong communication skills; ability to simplify complex topics for broad audiences. Ability to handle changing priorities and use good judgment in stressful situations. Ability to deep‑dive and develop innovative ideas for process challenges. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process—including support for the interview or onboarding process—please visit for more information. If the country/region you are applying in is not listed, please contact your Recruiting Partner. #J-18808-Ljbffr