Unlock Growth As A Customer Success Team Leader

hace 4 semanas

Xico, México Bebeesuccess A tiempo completo

Customer Success Team LeaderDrive SaaS adoption, retention, and team performance as a Customer Success Team Leader.Job Description:We are seeking a skilled leader to join our Customer Success Team.As a key member of our team, you will be responsible for mentoring CSMs through regular check-ins, account health reviews, and strategic planning.Your goal will be to drive initiatives that improve renewals, reduce churn, and increase Net Revenue Retention (NRR).You will also standardize playbooks and tools for scalable customer success operations.Key Responsibilities:- Lead & Coach: Mentor CSMs through regular check-ins, account health reviews, and strategic planning.- Customer Retention & Expansion: Drive initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).- Process Optimization: Standardize playbooks and tools for scalable customer success operations.- Data-Driven Decisions: Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.- Cross-Functional Collaboration: Escalate critical issues and work with internal teams to resolve risks.- Continuous Enablement: Provide training on product updates, best practices, and industry trends.Requirements:- 5+ years in Customer Success, Account Management, or related roles.- 2+ years in leadership or management.- Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).- Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.- Excellent communication, strategic thinking, and relationship-building skills.- Bachelor's degree in Business, Marketing, or related field (Master's preferred).- Advanced English proficiency (required).- Flexible mindset and openness to changeWhat We Offer:- Be at the forefront of Customer Success strategy in a fast-growing SaaS company.- Work with cutting-edge AI and automation technologies.- Drive measurable impact on customer satisfaction and revenue growth.

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