Senior Salesforce Consultant

Senior Salesforce Consultant / BAJoin to apply for the Senior Salesforce Consultant / BA role at Customertimes.We are looking for an experienced Salesforce Consultant with strong analytical, solution-design, and stakeholder-facing skills to lead requirements elicitation and help deliver scalable, business-driven Salesforce solutions.This role combines deep functional Salesforce expertise, hands-on configuration, and close collaboration with technical teams and clients to translate complex business needs into effective CRM platforms.Locations: Argentina Brazil MexicoJob ResponsibilitiesWork with clients and end users to gather, understand, and define business requirements; Lead requirements elicitation, deep dive analysis and solution design processes; Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients; Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories; Configure, customize, and optimize Sales Cloud and Service Cloud; Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies; Configure Salesforce CRM as part of solution development according to business requirements; Maintain & improve legacy, mission-critical components; Enforce data governance and build impactful reports / dashboards; Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans; Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training; Engage with thecustomer on additional requirements and business needs; Create / enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows; Assist with thescoping and planning.Requirements4+ years as Salesforce Consultant – consultative approach, not just execution; Strong knowledge of Experience Cloud; Ability to collaborate effectively with development teams and understand technical constraints and possibilities; Profound requirements gathering & solution design skills (able to challenge requests, find root causes); Hands-on in complex Salesforce orgs with integrations, and legacy systems; Excellent English communication skills (stakeholder-facing); Proven ability leveraging analytical and problem-solving skills in a fast-paced environment; Detail-orientedindividual with the ability to quickly ramp up on new clients, their business needs, and technologies; Strong presentation, communication (written and verbal) skills, and interpersonal skills; Experience documenting user stories and creating to-be process flow diagrams; Ability to effectively prepare and maintain the main documents / tools to meet the project needs; Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio; Ability to juggle and prioritize multiple tasks within a collaborative team environment; Flexibility andwillingness to do what it takes to get the job done; Drive and desire to learn and grow both technical and functional skill sets; Agile / Scrum background will be an advantage; Familiarity with Salesforce development tools and languages such as Apex, Lightning Web Components (LWC), and JavaScript is optional but would be an advantage; Experience withAPI integrations and iPaaS tools (Dell Boomi, Workato, or similar) is optional but would be an advantage.What We OfferCompetitive salary; 100% remote opportunity; Opportunities for professional growth and advancement; A collaborativeand innovative work environment; Paid vacation and time out days; Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); Regular team-building activities and bi-annual company-wide events; Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval).Referrals increase your chances of interviewing at Customertimes by 2x#J-#J-*****-Ljbffr