Jira Systems Analyst

hace 3 semanas

Monterrey, México Nov Inc. A tiempo completo

Jira Systems Analyst About NOV NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and lead in efforts to advance the energy transition towards a more sustainable future. At NOV, we are a globally diverse happy family, driven to power the people who power the world. Your impact Play a key role in delivering a stable, secure, and scalable Jira platform that empowers global teams to solve complex problems. Shape how work flows through NOV by designing efficient systems, removing friction, and building tools that drive productivity. Collaborate with technical and business teams worldwide, influence high-impact initiatives, and explore new technologies that make work better for everyone. This role offers room to grow into platform leadership while driving meaningful change across a company that values innovation, ownership, and continuous improvement. What You’ll Do Architect scalable Jira environments that reflect business needs through optimized projects, service desks, workflows, and SLA models Design and maintain advanced workflows, validators, post-functions, and global automation rules to streamline operations and reduce manual effort Integrate Jira with external systems using REST APIs, webhooks, triggers, and ScriptRunner automation Build intuitive dashboards, boards, and advanced JQL queries that surface insights on throughput, cycle time, and SLA performance Manage Jira Assets / Insight schemas and automate lifecycle events to maintain accurate, end-to-end traceability Mentor power users and admins by developing practical documentation and delivering knowledge-sharing sessions to promote platform-wide best practices Monitor logs, caches, indexes, and usage trends to identify performance issues early and drive platform reliability and uptime Guide governance standards across permissions, compliance, and data retention policies that support secure, collaborative usage Minimum Qualifications 3+ years of experience administering Jira Data Center in a large-scale or enterprise setting Deep expertise in Jira Query Language (JQL), dashboard creation, and advanced reporting Demonstrated hands‑on experience with Advanced Roadmaps for Jira Active Atlassian Certified Professional credential (e.g., ACP-100, ACP-600) or equivalent proven proficiency Strong written and verbal communication skills with a collaborative, growth‑oriented mindset Preferred Qualifications Experience with Confluence Data Center administration or integration Scripting experience using Groovy (ScriptRunner) Familiarity with ITSM/ITIL frameworks Experience contributing to change management or continuous process improvement initiatives Exposure to cloud-to-data center migrations or hybrid Atlassian environments #J-18808-Ljbffr

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