Manager, Air

hace 3 semanas


Guadalajara, México Buckland A tiempo completo

**Buckland****Job Posting****Air and Ocean MX Manager****Organization Overview**For over 70 years Buckland has been working to help companies across the world experience global trade in a better way.Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them.As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.Buckland strives to provide customized services in a memorable way.**Position Summary**the Manager, will lead the daily air and ocean operations of Buckland Mexico providing a significant contribution for defining the local strategic direction based on the overall business strategy.Responsible for growing market share, maximizing revenue and the P&L for Mexico.**What we can offer you**- Competitive salary and benefits package- A friendly, collaborative work environment- Opportunities for professional development & ongoing learning- A chance to be part of a growing organization**Key Responsibilities**:- To provide the highest level of customer service to Buckland Mexican Brokers, clients, vendors, and service providers.- Enhance communication across Buckland Portfolio of clients and any other third party Logistic relate to operations during Transitions to complete set up.Billing and Finance perspectives.- Build a high-performance team with individuals focused on operations, client service, business development and corporate sales- Supervise all Mexican Air & Ocean operations for all Buckland clients.- Lead reconciliation efforts on MX Brokers Balance statements, Buckland Balance statements and Client Balance Statements.- Manage and Report Mexican operational P&L- Assessing and manage Buckland Funds with assigned MX Brokers.- Request to replenish Buckland funds as need it in accordance with volume increases and new client onboard.- Coordinate sessions as need it or requested by MX IOR to review Billing and Financial Statements.- Coordinate T.A.P. sessions with Buckland Different departments to implement and update onboarding status to delegate responsibilities and dates.- Auditing and Ensure Buckland invoice match Buckland quote on new onboarding projects.- Assists the Mexican Operations Manager with the supervision of Mexico Customer Service Representatives- Assists Mexican Customer Service Representatives in tariff classification and research.- Maintenance of client database to include tariff, vendors, USMCA, EUR1, etc.- Bachelor's Degree or equivalent, Master's Degree an asset- 8-12 years of professional services and operations management experience- Extensive Experience on Mexico Air & Ocean Customs Operations- Analytical and data driven decision making mentality- Experience with or strong excitement for building a startup from inception- Proven track record of managing high performance teams- Prefer Lean process, Kaizen, Six Sigma, process improvement experience- Enjoy analytical work and using data to provide thought-provoking and workable solutions.Data is what you look to when given a problem to solve- Experience managing & driving global projects from beginning to end- Ability to make decisions that impact customer service levels with a sense of urgency- Fluent in Spanish and English


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