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SHIFT TECH ENGINEER page is loaded## SHIFT TECH ENGINEERlocations: Mexico - Mexico Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 7, **** (30+ days left to apply)job requisition id: JR******Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow.With us, you will expand your skills in a multicultural, challenging, and dynamic environment.**Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.**Edenred is all about meritocracy.You come as you are, and you contribute.Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.• 24/7 Monitoring & Response: Maintain constant visibility across monitoring tools, triaging and resolving alerts swiftly to prevent or minimise service disruption.• Incident & Major Incident Management: Take ownership of incidents from detection to resolution, ensuring clear, timely communication and accurate documentation.• Problem Solving: Identify root causes, implement permanent fixes, and contribute to the problem management process.• Change & Deployment: Support controlled software deployments, patching, and maintenance activities in coordination with global teams.• Knowledge Management: Maintain up-to-date, high-quality documentation and contribute to training content to strengthen team capability.• Collaboration: Act as the operational bridge between clients, internal departments, and technical teams to ensure effective communication and seamless resolution.• Continuous Improvement: Contribute to process and tooling enhancements, bringing forward new ideas to improve efficiency, quality, and team performance.• Coaching & Mentoring: Share knowledge and expertise with peers to build a stronger and more resilient Service Operations team.Core Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operationalCore Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operational context • Proficiency in Microsoft Office? Desirable Technical Knowledge: • AppDynamics, Jira Service Desk, Confluence, OpsGenie • Citrix or similar remote access technologies • Degree (or equivalent experience) in Computer Science, Engineering, or related technical field ? Personal Attributes: • Client-Focused: Demonstrates empathy, urgency, and professionalism in every interaction.• Detail-Driven: Uses data and evidence to guide decisions.• Collaborative: Supports and uplifts teammates through shared learning and mentoring.• Adaptable: Thrives in a fast-moving, high-pressure environment.• Proactive: Anticipates issues before they arise and seeks improvement opportunities.• Professional Communicator: Articulate and calm under pressure — written and verbal.• Resilient: Maintains a positive, composed approach when facing challenges.• SLA adherence and incident resolution performance • Ticket handling quality and timeliness • Client and internal stakeholder satisfaction • Accuracy and clarity of communication during incidents • Knowledge base contributions and usage • Demonstrated ownership, teamwork, and accountability**Apply now and Vibe with Us**()(blob: / 0:26We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do.They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow.We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day.We are looking for women and men who want to vibe with us.#J-*****-Ljbffr
