Workday QA Operations Manager

Workday QA Operations Manager (Mexico) page is loaded## Workday QA Operations Manager (Mexico)locations: Monterrey, MXtime type: Full timeposted on: Posted Todayjob requisition id: R0002108**Monterrey, MX Hybrid Role**TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.TopBloc is seeking a **Workday QA Operations Manager**. We are looking for experienced professionals who are passionate about delivering high-quality solutions, thrive in a collaborative environment, and bring the drive to contribute to client success.**Requirements (What We’re Looking For):** ● Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field (Required) ● 5+ years of experience in project management, staffing operations, consultant management, or quality assurance, ideally within IT services or professional services (Required) ● Fluent in English - C1 or C2 level (Required) ● Experience with Workday or similar ERP systems preferred (Required) ● Excellent communication and stakeholder management skills with the ability to build trust and influence decision-making ● Demonstrated ability to manage multiple projects or initiatives simultaneously ● Familiarity with project execution, including financial management and contractual management ● Strong analytical and problem-solving skills with adaptability to diverse client needs ● Passion for client advocacy, customer service excellence, and long-term partnership building**Responsibilities (What You’ll Do):** ● **QA & Back-Office Function Setup**: Establish and scale a Quality Assurance function, defining ownership, processes, and operating standards. ● **QA Ownership & Execution**: Own the Quality Assurance function end-to-end, ensuring consistent quality, accountability, and continuous improvement across supported projects. ● **Offshore Transition & Workload Offloading**: Lead the transition of QA and back-office work from onshore teams, reducing operational load and enabling effective offshore delivery. ● **Offshore Initiative Ownership**: Own and execute additional offshore delivery initiatives aligned to business and delivery needs beyond core QA responsibilities. ● **Staff Aug Project Health & Client Escalations**: Maintain and monitor project health trackers, proactively flagging risks or delivery concerns and escalating as needed. Serve as a point of contact for issue resolution, coordinating between consultants, clients, and internal teams to ensure timely solutions ● **Staff Aug Proactive Project Follow-Up**: Conduct regular check-ins with consultants and clients to ensure satisfaction, alignment, and early detection of potential issues.**Physical Requirements:** ● Prolonged periods of sitting at a desk and working on a computer.**Benefits (What We’re Offering):** ● Fast-paced and result oriented work culture with competitive base salary ● Comprehensive legal benefits package in accordance with Mexican labor law plus: Christmas bonus (30 days)70% vacation bonus15 days off per yearHome office bonus or transportation bonus$1,600 food stampsPrivate medical insurance for you and your familyDental and Optical insuranceLife insuranceTraining platformAgreements with UniversitiesFinancial services (MINU)Total Pass GymTopBloc is an Equal Opportunity Employer**Careers@topbloc.com to see if there are any upcoming opportunities**At TopBloc, our most valuable resource is our people – with a diversity of backgrounds, ideas, and life experiences. We hire self-starting, mission-driven professionals with a passion for purposeful innovation. We love to celebrate and put people at the center of everything we do. We are serious about our work but embrace fun and flexibility to get the job done. As we continue to grow rapidly, we are always on the lookout for driven, problem-solving, big thinkers to come aboard **Equal Opportunity Statement**TopBloc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TopBloc hires, employs, promotes, terminates and otherwise treats all employees and job applicants on the basis of merit, qualifications and competence. This policy is applied without regard to unlawful considerations such as gender, race, religion, age, sexual orientation or any other status protected by law. Please click for any accommodation requests.*Candidates who are currently employed by a client of TopBloc may not be eligible for consideration.**Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with TopBloc.**TopBloc LLC is pleased to provide notices of various state and loc**al , where available.*
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