Resolutions Analyst
hace 3 semanas
Concordis a full-scope loan servicerdelivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager's Calls as needed.The Functions for a Resolutions Analyst are the following:Review, distribute, follow up and reply all the cases received in the Resolution inbox to manage CRF (Customer Request Forms)Notate in detail each account when receiving important information from customers.Notate accounts to follow up on the responses from Operations or other departments.Follow up on each CRF until completion/resolved status. Escalate when necessary.Submit and answer foreign customers emails.Inform and submit emails that constitute: Cease and Desist notifications, Written Disputes or Qualified Written Requests to the Compliance Officer for their proper handlingProvide feedback to Supervisors and trainers based on the trends showed on the resolutions inbox.Prepare tracking reports (CRF analysis and monthly report including number of cases received, pending, completed and escalated status).Able to react to change productively and handle other tasks as assigned.Assist in training and orientation to all new team members.Communicate all relevant changes, updates to Supervisors, Team Leaders and Management team members.Provide monthly review meetings each month with each team to summarize their previous month.Provide performance constructive feedback together with the Supervisor whenever needed.Attends strategic planning meetings regarding Resolutions and sends a recap to Collections team Management.Requests call auditing and account analysis as necessary from QA or Compliance specialist to make adjustments, recommendations, or take necessary actions to improve quality of service and increased results.Make the necessary recommendations to enforce, review and evaluate current policies and procedures.In addition to the previous, the Resolutions analyst will perform:Weekly and monthly reports showing the trending topics and completion status.Follow the escalation policy defined by the Collections Manager and the Resolutions Analyst to maintain a world class service standard.Make recommendations to the Training and Supervision Staff based on the trends showed on the weekly and monthly reports.Prior collections experience (3+ years)Knowledge of FDCPA and State rules and regulationsPrior Supervisory / Management experience - preferredBasic knowledge of Timeshare operations - preferredBusiness degree or equivalent - preferredBasic Computer SkillsKnowledge of Microsoft OfficeAbility to read, write and speak English fluently. Bilingual (English/Spanish) a plusGood communication skills, both written and verbalLeadership experience and the ability to provide support and direction to develop and motivate a teamAbility to communicate and meet company goals and objectivesMust be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.Salary 20,000Internet Bonus 400Voucher Bonus 2,000Medical InsuranceDental InsuranceLife Insurance#J-*****-Ljbffr
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Resolutions Analyst
hace 3 semanas
Xico, México Concord Servicing A tiempo completoThe Functions for a Resolutions Analyst are the following:- Review, distribute, follow up and reply all the cases received in the Resolution inbox to manage CRF (Customer Request Forms)- Notate in detail each account when receiving important information from customers.- Notate accounts to follow up on the responses from Operations or other departments.-...
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Resolutions Analyst
hace 3 semanas
Xico, México Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Resolutions Analyst
hace 2 días
Xico, México Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Resolutions Analyst
hace 3 días
Xico, México Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Resolutions Analyst
hace 2 días
Xico, México Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Resolutions & Compliance Analyst
hace 2 días
Xico, México Concord Servicing A tiempo completoA loan servicing company in Veracruz is seeking a Resolutions Analyst. The role involves managing customer request forms, preparing tracking reports, and assisting in team training. Ideal candidates should have prior collections experience, strong communication skills, and familiarity with FDCPA regulations. Bilingual abilities in English and Spanish are a...
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Resolutions & Compliance Analyst
hace 3 días
Xico, México Concord Servicing A tiempo completoA loan servicing company in Veracruz is seeking a Resolutions Analyst. The role involves managing customer request forms, preparing tracking reports, and assisting in team training. Ideal candidates should have prior collections experience, strong communication skills, and familiarity with FDCPA regulations. Bilingual abilities in English and Spanish are a...
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Resolutions & Collections Analyst — Reporting & Leadership
hace 3 semanas
Xico, México Concord Servicing A tiempo completoA financial services company based in Mexico City is looking for a Resolutions Analyst. The successful candidate will manage customer request forms and ensure efficient resolution processes. Candidates should have over 3 years of collections experience, be knowledgeable about FDCPA regulations, and possess strong communication skills. This role also requires...
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Business Analyst(Csm)
hace 3 semanas
Xico, México Apn Consulting A tiempo completo**APN Consulting has an immediate need for a direct client requirement**:**Business Analyst(CSM)*****Location: Mexico City or Toronto, CA.****Contract with possibility of Hire**5+ years working as a business analyst in a distributed agile team with **CSM **or equivalent.A proven record of accomplishment of being a servant/leader in a Scrum team.You will need...
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Customer Service Analyst 1
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
