Helpdesk Level Ii Technician
hace 3 semanas
**HELPDESK LEVEL II TECHNICIAN**The role will be the first main contact for all tier-2 technical support needs for internal users.The position will provide customer service and troubleshoot a variety of technical issues, including hardware, software, utilities, and telecommunications.**RESPONSIBILITIES**- Providing technical support and consulting services on all IT related matters- Answering inquiries received at the Help Desk and accurately classifying, prioritizing and recording the service requests into Zendesk Ticketing system- Working with users to appropriately diagnose the nature of their problems and resolving software, hardware and mobile device issues- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software- Responsible for imaging, configuration and deployment of new workstations- Redeployment (imaging and configuring) of workstations to new users as necessary- Checking the queue for tickets that have come in after other shifts have ended and working tickets that can be worked- Escalation Point for Tier 2 or management as necessary- Correctly prioritizing tickets as needed (Low, Normal, High, Urgent, Critical)**REQUIREMENTS**- 2-4 years of experience in IT or an equivalent combination of work experience and education- Mac knowledge- Bachelor's degree in a related field preferred- Strong analytical, quantitative, and problem-solving abilities- Ability to identify and solve problems with limited supervision- Thorough attention to detail- Experience excelling within fast paced, high energy environments- Entrepreneurial minded with an internal drive to continuously hit goals and succeed- Fluent englishTipo de puesto: Tiempo completoSueldo: A partir de $25,****** al mesHorario:- Turno de 8 horasPregunta(s) de postulación:- ¿Cuál es tu expectativa salarial?- ¿Cuántos años de experiência tienes brindando help desk support?- ¿Cuál es tu nível de inglés?
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Helpdesk Soporte Nivel Ii
hace 3 semanas
Xico, México Bm Reclutamiento A tiempo completoEn búsqueda de _**Helpdesk II**_ para empresa del segmento retail.**Actividades a desempeñar**:- Recepción de reportes por tema de fallas e incidencias en el sistema.- Resolución de reporte que impliquen un importante grado de especialización.- Atención de dudas, consultas y soporte técnico a clientes internos.**Requisitos**:- Experiência de 3 años...
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Installation Technician Ii
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Xico, México Avispl A tiempo completoApply for the Installation Technician II role at AVI-SPL México.Who We AreAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.We are the largest provider of collaboration technology solutions, which include our award-winning...
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Lead Av Installation Technician Ii
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Xico, México Avispl A tiempo completoA leading digital solutions provider in Xico is hiring an Installation Technician II to perform installation tasks, including cable pulls and system setup.You will lead teams on smaller projects, communicate with clients, and ensure project success.Ideal candidates will have 2-4 years of audiovisual experience, effective communication skills, and the ability...
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Technician - Helpdesk
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Xico, México Vb Travel Group Mexico A tiempo completoEn VB Travel Group, somos una agencia de viajes corporativos líder en el mercado, especializada en ofrecer soluciones personalizadas para empresas que buscan optimizar sus viajes de negocio.Nuestro compromiso es brindar un servicio excepcional y soluciones innovadoras que faciliten la gestión de viajes corporativos para nuestros clientes.**Descripción del...
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Help Desk 2
hace 3 semanas
Xico, México Bm Reclutamiento A tiempo completoEstamos en búsqueda de _**Helpdesk II**_ para empresa del segmento retail.Experiência de 3 años en soporte técnico nível II, soporte para hardware y software de manera remota, gestión de proyectos, gestión de tickets, actitud de servicio, atención a clientes.Inglés intermedio (conversacional)Trabajo en corporativo **modalidad presencial.****(Zona...
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It Helpdesk Analyst
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Xico, México Blend A tiempo completoBlend is a diverse team of problem solvers who believe that the world's financial resources should be more accessible.Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences.Our software enables our customers to...
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Analista De Soporte I-Ii
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Xico, México Ipcom A tiempo completo¡Únete a Nuestro Equipo en el Sector de Telecomunicaciones!¿Eres un apasionado por la tecnología y tienes experiência en atención al cliente?¡Esta oportunidad es para ti!Estamos buscando:Medio superior y superior en sistemas o carreras afines.Experiência mínima de 1 año en atención a clientes, técnico nível I o II, monitoreo de plataformas y...
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Bilingual Spanish Service Desk Technician
hace 3 semanas
Xico, México Infosys Limited A tiempo completoA global tech consulting firm in Mexico City is looking for a Service Desk Technician fluent in Spanish to provide first-level support to users.The ideal candidate will have over a year of experience in a service desk environment and strong customer service skills.Responsibilities include managing support requests via various channels and maintaining a high...
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Customer Experience Technician Ii — Streaming Support
hace 3 semanas
Xico, México Warner Bros. Entertainment A tiempo completoA global media and entertainment leader is seeking a Customer Experience Technician to provide exceptional support to digital consumers in Ciudad de México.The role involves troubleshooting issues, documenting solutions, and ensuring world-class customer service.Candidates should possess a strong technical background, excellent communication, and...
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Service Desk Technician
hace 2 semanas
Xico, México Erm Group A tiempo completoERM is looking for a motivated, English-speaking Service Desk Technician (Entry Level) to work in our Mexico City office.At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career.Requirements:- Bachelor's degree in computer science, IT, informatic engineering or...
