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Head Of Service
hace 1 mes
**Come create the technology that helps the world act together**Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.**The team you'll be part of****Cloud and Network Services**As Nokia's growth engine, we create value for communication service providers (CSPs) and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.You will be part of the Mediation Business Line withing Business Applications unit that focuses on how CSPs and enterprises can unlock the value of their network investments through secure, intelligent automation.**What you will learn and contribute to**As the Head of Service & Care in Mediation Business Line you be part of the Mediation Business Line Leadership Team responsible for establishing Nokia as the market leader in Data Management and dominate the CSP and enterprise markets both as standalone solutions such as billing mediation also as part of other Nokia solutions such as with charging and analytics.As part of the role, you will be accountable for- Visibility and correctness of mediation service and care revenue and margin- Ensure maximum efficiency per project and plan for continuous improvement of such together with GBC Market Services- Delivery on-time and on-budget with quality scopes of work as defined by Market Services- Deliver Remote Technical Support, Outage Management & Deliver RCAs with a direct focus on Customer Satisfaction, Reduction of Outages, Outage Restoral Time, Cost Optimization,- Drive standardization and global coherency- Drive best practices for scoping, design, technical project management and execution, test strategy, management and execution; enforce usage of such globally and in cooperation with GBC Market Services- Increase Productivity and Drive Efficiencies with the use of AI, Tools & Automation, workforce optimization and competency development- Drive and manage NPI together with dedicated support from respective R&D team, as agreed with Architecture & Engineering- Maintain together with PLM and BA Solutions standardized service and care catalogue and quoting toolset- Drive quality, serviceability and maintainability as well as service and care enablement in Create process; provide continuous feedback to PLM and Architecture & Engineering based on experience during enablement, service and care execution**Your skills and experience**- 10+ years of experience in successfully managing global software development and delivery organizations- Good understanding/knowledge of software development and integration activities and process; both waterfall and agile approach and ability to conduct change management.- Proven experience in delivering heavy customized software in a project including project management, statement of work, risk mitigations, and conflict resolution.- Strong understanding or market trend, customer needs and overall competitive landscape of mediation; ability to understand and interpret Nokia offerings and influence all parties, both internally and externally the value Nokia brings to an end-user in the customer- Proven Experience in being a leader of leaders, collaborating across global teams to drive continuous improvement- Strong in people management with excellent coaching / mentoring skills; demonstrated experience to attract, retain and develop strong talent and build a positive organizational and team culture (empowerment, collaboration, coaching and transparency)- Proven change leader; ability and experience in successfully identifying improvement needs and opportunities, quantifying them and executing change for improved business result also beyond own team- Proven experience in good engineering practices including Agile methods and automation- Strong communication, ability to build trust and influence with cross-functional collaboration skills- Self-driven, highly motivated, proactive and decisive who can yield business outcomes and results with mínimal supervision- Commit to and actively support all shared decisions and ways of working- Optimize to what is best for Nokia over own unit or personal benefit- Empower decision making as close as possible to where the work is performed and hold all levels accountable for their business outcomes- Build and be part of teams that thrive on learning, feedback, curiosity and constant capability development- Create an environment of psychological safety that encourages positive challenge, responsible risk taking and construc
