Senior L3 Technical Support Lead

Department: Global Technical Assistance Center (GTAC) Experience: 5–8 Years Type: Full-time | Shift-based support | Remote Location: LATAM Role Summary We are hiring a Technical Support L3 Engineer to own critical production incidents, complex escalations, RCA, and permanent fixes for enterprise-grade platforms. The role is open to candidates from telecom,...

Department: Global Technical Assistance Center (GTAC) Experience: 5–8 Years Type: Full-time | Shift-based support | Remote Location: LATAM Role Summary We are hiring a Technical Support L3 Engineer to own critical production incidents, complex escalations, RCA, and permanent fixes for enterprise-grade platforms. The role is open to candidates from telecom,...

A technology solutions provider is searching for a Technical Support L3 Engineer to manage critical production incidents and complex escalations. This remote role involves troubleshooting across various layers and ensuring compliance with SLAs. Ideal candidates have 4-8 years in technical support, strong analytical skills, and the ability to work under...

A technology solutions provider is seeking an experienced Technical Support L3 Engineer to remotely manage critical production incidents and complex escalations. Ideal candidates should have 4-8 years of technical support experience, strong analytical skills, and a customer-first mindset. This role involves troubleshooting across various layers, ensuring...

An important IT company in Latin America is seeking an experienced L3 Support Java professional to join its remote team. The ideal candidate has 7-10 years of hands-on development experience and required skills in Java, Unix scripting, and support models (L2+/L3). Fluency in conversational English is essential. This role offers a salary of $85,000 gross and...

An important IT company in Latin America is seeking an experienced L3 Support Java professional to join its remote team. The ideal candidate has 7-10 years of hands‑on development experience and required skills in Java, Unix scripting, and support models (L2+ / L3). Fluency in conversational English is essential. This role offers a salary of $85,000 gross...

Responsibilities Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...

Important IT company At the Latin American level, growth requires: L3 Support Java Description Exp: 7-10years hands on Development, L3 and/or L2+ who is ready to pick up L3 part. Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring) Advanced level experience to work with multi server/Tier: Tomcat,...

Important IT company At the Latin American level, growth requires: L3 Support Java Description Exp: 7-10years hands on Development, L3 and/or L2+ who is ready to pick up L3 part. Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring) Advanced level experience to work with multi server/Tier: Tomcat,...

A technology firm in Mexico City is looking for a Manager 2 in Technical Support Engineering to manage and mentor teams, ensuring client satisfaction through expert support. You will lead initiatives to improve processes and work closely with senior leadership on hiring and retention. The ideal candidate values people management, is self-motivated, and can...