ES People Advisor

Join to apply for the ES People Advisor role at SalesforceJoin to apply for the ES People Advisor role at SalesforceTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows Salesforce to deliver a premier customer experience in the market.The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.Your ImpactProvide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiriesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees.Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.Assist with User Acceptance Testing for system enhancements.Process corrections or transactions not handled through Employee or Manager Self Service in Workday.Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.Requirements2 years prior work experience in Human Resources or a centralized customer service environment preferredPrior experience with Workday HCM or similar HRIS is highly desirableExperience working in a Case Management systemExceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learningExcellent verbal and written communication skillsThe ability to navigate and collaborate with employees through personal circumstancesAbility to diagnose a problem and lead correction efforts through effective communication and executionSuperior employee experience focusAbility to navigate in a high-paced evolving environment with contending prioritiesAbility to maintain confidentiality in all aspects of job responsibilitiesAppetite for growth and desire to drive process improvements applying technologyWork effectively in a team settingExperience working in HR shared services organization for an established company is idealCandidate should be Bi-lingual and able to work PST hours with great communication, and writing skillsUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionHuman ResourcesIndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and InternetReferrals increase your chances of interviewing at Salesforce by 2xSign in to set job alerts for “Human Resources Advisor” roles.Senior Human Resources Business Partner (Product & Engineering)Mexico City Metropolitan Area 1 month agoMexico City Metropolitan Area 2 weeks agoMexico City Metropolitan Area 3 months agoMexico City Metropolitan Area 3 months agoMexico City Metropolitan Area 2 weeks agoMexico City Metropolitan Area 3 weeks agoMexico City Metropolitan Area 3 weeks agoMexico City Metropolitan Area $1,000.00-$1,200.00 1 week agoMexico City Metropolitan Area $1,000.00-$1,200.00 1 week agoMexico City Metropolitan Area 3 weeks agoMexico City Metropolitan Area 2 weeks agoHuman Resources Business Partner (Hybrid - Bogota)Mexico City Metropolitan Area 10 hours agoWe’re unlocking community knowledge in a new way. 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