Account Manager

Global Hires is a private equity-backed start-up in the fast-growing international recruiting industry.The past two years have dramatically altered the global staffing _landscape, accelerated_ "work from home" exponentially, and enhanced cross-border work opportunities like never before.We believe that the future of hiring is limitless, borderless and inclusive - we introduce the relationship, hand hold the process, ensure onboarding, retention and training goals are achieved.Global Hires is uniquely positioned to capitalize on the new global workforce marketplace.Global Hires executive team has a remarkable decade+ track record of sourcing, finding, screening, and placing top international talent.We are developing a disruptive platform that will combine the best elements of digital search with a unique human touch that will provide our clients with customized matching to best meets their needs.At our core, we are lean and entrepreneurial.We challenge assumptions and supply operational expertise that can be leveraged to optimize business operations and maximize growth.Global Hires specifically focuses on data-minded professionals who bridge the gap between operations and strategy of fast-growing businesses and want to add value to a company (not just produce spreadsheets and reports).We aren't reinventing the wheel - we just do it faster, elite, niche, BETTER than our competitors._We're seeking an account manager/client success manager to own and manage relationships with a portfolio of clients, working closely with the sales team to ensure account growth and retention.You will be supported by world class domain experts who deeply understand electronics factories and will be centrally involved in driving the success of the platform that is powering Industry 4.0, the next industrial revolution in electronics manufacturing.- **_Must reside in or near Guadalajara, MEXICO _**- **_Ability to be successful working remotely _****WHAT YOU WILL OWN AND DRIVE**:- Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.- Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.- Tracking and coordinating technology deployments with our customers and partners on a global scale.- Coordinating our efforts between our customers and engineering teams by prioritizing support and change requests- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed**WHAT YOU NEED TO BRING TO THE TABLE**:- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback- Ability to multitask and juggle several responsibilities simultaneously- Strong written and verbal communication skills- Excellent organizational skills and attention to detail- Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce- Bachelor's Degree- Strong interpersonal and communication skills and the ability to balance multiple- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas**_Seeking amazing talent that is passionate about achieving results and building successful and long term relationships with our clients._