Ux Researcher Lead
hace 3 días
Únete a nuestro equipo y transforma el futuro de la banca digital con nosotros En Kapital, buscamos un / a UX Researcher Lead para trabajar en proyectos innovadores. Objetivo del puesto : Liderar la estrategia de investigación de experiencia de usuario (UX) y experiencia de cliente (CX) para los productos digitales de Kapital en México y Colombia. Lo que harás : Definir y liderar la estrategia regional de investigación UX y CX, incluyendo México y Colombia. Planificar y ejecutar estudios cualitativos y cuantitativos (entrevistas, encuestas, test de usabilidad, análisis de datos) para identificar oportunidades de mejora y soportar decisiones de producto. Coordinar, guiar y mentorizar al equipo de research, garantizando calidad, consistencia y buenas prácticas en la documentación y difusión de hallazgos. Traducir los insights de usuarios y clientes en recomendaciones que impacten roadmap, diseño, canales digitales y experiencia de cliente. Presentar a stakeholders y dirección hallazgos estratégicos y planes de acción, asegurando visibilidad, seguimiento e implementación. Desarrollar y mantener un repositorio regional de investigación, estableciendo estándares, herramientas y procesos de research ops. Entregables / Artefactos : Planes y estrategias de investigación UX / CX regionales. Reportes ejecutivos con insights priorizados, gráficos y recomendaciones clave. Mapas de experiencia, customer journeys y service blueprints que atraviesen canales digitales y físicos. Benchmarks de industria México & Colombia y comparativas de tendencia. Repositorio de investigación consolidado, con documentación, buenas prácticas y hallazgos reutilizables. Características de la vacante : Zona de trabajo : CDMX, Álvaro Obregón. Modalidad : Presencial. Requisitos mínimos : 5 años en investigación UX o CX o roles afines. 2 años liderando equipos de research o liderazgo de estudios de experiencia de cliente. Participación demostrada en proyectos de transformación digital o rediseño de experiencia para usuarios finales. Experiencia indispensable en el sector de banca digital o fintech, con comprensión de regulaciones, canales digitales y comportamiento financiero. Dominio de técnicas de investigación cualitativa y cuantitativa. Experiencia en integración de métricas CX (NPS, CES, CSAT) y datos de usuario para generar insights estratégicos. Conocimiento de metodologías ágiles y frameworks de diseño centrado en el usuario. Inglés intermedio-avanzado (deseable). REQUISITOS #J-18808-Ljbffr
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Sr Ux Researcher
hace 2 semanas
Xico, México Thomson Reuters A tiempo completo**Sr.User Experience Researcher**Come join the Thomson Reuters UX Research team!We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology.Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and...
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Ux Researcher
hace 3 semanas
Xico, México Acute Talent A tiempo completoDescriptionThe UX Researcher is a member of the UX team, responsible for three core activities:1) identifying user needs and behaviors through research (observation, interviews, surveys, analytics, user testing).2) Defining different methodologies to get deep knowledge about customer motivations, expectations, pains, and goals.3) creating and sharing a...
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Ux Researcher Ii
hace 3 días
Xico, México Elsevier A tiempo completoUX Researcher II – Elsevier We are seeking a UX Researcher II to shape user experiences through impactful research. You’ll collaborate with designers, product managers, and engineers to uncover user needs—often those they can’t articulate—and translate insights into actionable design solutions. Your work will focus on understanding how clinicians...
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Ux Researcher Ii
hace 3 días
Xico, México Elsevier A tiempo completoUX Researcher II – Elsevier We are seeking a UX Researcher II to shape user experiences through impactful research. You’ll collaborate with designers, product managers, and engineers to uncover user needs—often those they can’t articulate—and translate insights into actionable design solutions. Your work will focus on understanding how clinicians...
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Associate Ux Researcher
hace 3 semanas
Xico, México Aspen Technology A tiempo completoThe driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career...
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Ux Researcher, Research
hace 3 semanas
Xico, México Amazon.Com A tiempo completoDESCRIPTIONAre you excited to uncover what moves and motivates music fans and audio listeners?Do you see design and research as two hands shaping one experience?The Amazon Music Research & Beta team is looking for an early-career Experience Researcher who is passionate about human-centered design, eager to grow their craft, and thrives in creative...
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Ux Researcher Latin America
hace 3 semanas
Xico, México Bitso A tiempo completoTo find your dream job, we encourage you to read the full description of the opportunity you want to apply for. Some jobs might have similar role names, but they are actually different!We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress...
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User Experience Researcher
hace 3 semanas
Xico, México Tata Consultancy Services A tiempo completoHuman Resources Manager @ Tata Consultancy Services | IT Recruitment, Design ThinkingRole Description:A seasoned and self-starting User Experience (UX) Researcher.As an individual contributor, but part of a larger LOB research team, this person will work closely with product managers, designers, business stakeholders, and technology teams to conduct...
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Senior Quant UX Researcher
hace 2 semanas
Xico, México Earnin A tiempo completoA fintech company is looking for a Senior Quantitative Product Researcher to lead quantitative research initiatives and drive insights to inform product decisions. Candidates should have a Master's or Ph.D. degree and at least 3 years of product research experience in digital consumer products. Key responsibilities include collaborating with cross-functional...
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Senior Quant Ux Researcher
hace 3 días
Xico, México Earnin A tiempo completoA fintech company is looking for a Senior Quantitative Product Researcher to lead quantitative research initiatives and drive insights to inform product decisions. Candidates should have a Master's or Ph.D. degree and at least 3 years of product research experience in digital consumer products. Key responsibilities include collaborating with cross-functional...