Analista De Service Desk

Step into our world of creativity and joyAnalista de Service Desk- Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.In Mexico, work with our caring colleagues from our 6 innovative research, creation, and production centres to help us grow with purpose.Every day, your talent, your personality, and your determination will shape our future, making a positive difference on billions of people.Every essence of you enriches our world.We are Givaudan.Human by nature.**Service Desk Analyst- Your future position?**- As a Service Desk Analyst at Givaudan's, you will provide functional and technical support in workplace services area.**Could this be the challenging environment you're looking for?**It could be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and be skilled at fostering strong relationships.In this position, you will:- Involved in Incident, Problem and Service Request Management.- Provide workarounds and solutions based on Service Level Objectives.- In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service DeskAnalyst.- Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.- Refers more complex problems to problem managers and/or senior level.- Participate to new IM&T Service testing, deployment and stabilization.- Maintain and stays current with evolving information technology.- Clarify tickets logged with requesters and communicate about resolution progress.- Ensure satisfactory customer service and prompt response times to the requesters.- Share her/his support knowledge with peers in the same team and maintain associated documentation- Communicate with user community to provide the status of open problems and the changes associated with new solutions- Escalate significant issues or outages to the management- Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.- Ensure security rules implementation as per the policies.**You?**- Are you an ambitious, self-motivated individual?Eager to grow in a culture where you can express yourself in a dynamic environment?Who wants to collaborate and learn together with teams as passionate as you are?Then come join us - and impact your world.**Your professional profile includes**:- A university degree with a minimum of 2 years of work experience- Extensive knowledge in domain of expertise.- Strong knowledge of Microsoft based operating systems- General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory- Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)- Basic Knowledge in SAP system (account, print)- ITIL qualification is preferable but not essential.- Good team player who takes the initiative.- Good level of costumer service.- Fluency in English (verbal and written) is required.- Requiring medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) status as requirements for entry, retention, or promotion is prohibited.- At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Every essence of you enriches our world.Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.**Remote working**:On-site