Field Service Engineer

hace 2 semanas

Mexico City Harmonic A tiempo completo

Field Service Engineer Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com. Job Description The Field Service Engineer provides on‑site installation, testing, troubleshooting, and customer support for Harmonic’s cOS virtual CMTS. This is a full‑time contract position for at least 12 months. Location Mexico City – This position will be at a customer site. What You Will Be Doing Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure. Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber. Configure and verify headend equipment; perform system checks and diagnostics. Use RF and DOCSIS meters to test and certify installations. Complete documentation, test reports, and update network records. Train customers on system operation and maintenance. Act as an on‑site liaison, identifying when issues should be routed to Sales, Support, or Engineering. Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including nights). What You Should Have At least 3 years of related field technician/engineering experience and an Associate’s Degree. Mechanical aptitude for equipment installation and cabling work. Experience in Linux at an administrative level. Network troubleshooting – CCNA/CCNP, and container knowledge. Basic knowledge of DOCSIS, fiber installation, and server/switch configuration. Strong troubleshooting skills and customer‑facing communication. Ability to lift 30–40 lbs. and work on a ladder. Willingness to learn. Fluent Spanish speaker (required). Travel Not applicable Diversity, Equality, and Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. #J-18808-Ljbffr

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