Lead Product Specialist

hace 2 semanas

Mexico City Wood Mackenzie Ltd A tiempo completo

* Inclusive – we succeed together* Trusting – we choose to trust each other* Customer committed – we put customers at the heart of our decisions* Future Focused – we accelerate change* Curious – we turn knowledge into action**Role Purpose** We are seeking a dynamic Senior Product Specialist to join our Americas Commodities Team, based in Mexico City. This is a customer-facing role at the intersection of product expertise, customer outcomes, and commercial strategy.You’ll play a critical role in helping customers maximize the value of Wood Mackenzie’s market-leading research and analytics. By deeply understanding customer workflows, you’ll deliver high-impact training, product demonstrations, and tailored support to increase product adoption, satisfaction, and commercial growth through upsell, cross-sell, and retention.This is a fantastic opportunity to work with leading companies in energy and commodities, acting as a trusted advisor and champion of Wood Mackenzie’s solutions. **Main Responsibilities** Develop deep expertise in your product domain, including the roadmap, and translate complex offerings into actionable customer benefits.Collaborate Across Teams: Work cross-functionally with Research, Product, Sales, and Marketing to share insights, co-create resources, and ensure a seamless customer experience. Can work with complex data sets and build an understanding of customer workflows and needs.Experience working with MS applications (Intermediate Excel skills are required for this role).Have experience in collaborating with different internal teams to achieve commercial success. Have experience in a customer facing role within a b2b sales, data analytics or SaaS based solutions organisation. Have knowledge of Customer Success Platforms, Gainsight will be an advantage.Show effective organizational and planning skills with the ability to manage own workload effectively. Have presentation, public speaking, communication, and training skills.Knowledge of natural resources, energy, or oil and gas.Knowledge of Salesforce.com.
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