HyperAutomation Service Manager

hace 2 semanas

Mexico City Lognext A tiempo completo

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.We are looking for a HyperAutomation Service Manager to join our team for a multinational leader in the technology and digital transformation sector.ResponsibilitiesManage end-to-end delivery of HyperAutomation services, ensuring alignment with SLAs and client expectations.Develop and maintain service management processes and documentation, including service catalogs and operational procedures.Monitor service performance metrics and implement corrective actions when required.Coordinate incident, problem, and change management activities related to automation services.Engage with clients to gather feedback, address concerns, and ensure high levels of satisfaction.Lead service review meetings and provide regular reporting on service performance and improvement initiatives.Collaborate with technical teams to ensure seamless integration and delivery of automation solutions.Drive continuous service improvement based on performance data and client feedback.Qualifications3+ years of experience in IT service management, preferably in automation or digital transformation environments.Proven experience in service delivery, strategic planning, and stakeholder management.Strong understanding of the ITIL framework and service lifecycle management.Familiarity with HyperAutomation platforms and their operational requirements.Experience maintaining service management artifacts such as SLAs, OLAs, and SOPs.Experience with service monitoring tools and performance analytics.Knowledge of infrastructure best practices, performance management, and security.Experience working with Agile frameworks.Proactive mindset, continuous learning attitude, and strong focus on service quality.Job Conditions & BenefitsProfessional Development: Access to training programs, certifications, and language courses.Career development and growth plan.Flexible working hours.Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.Are you ready for your NEXT LEVEL?In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender.Referrals increase your chances of interviewing at Lognext by 2xGet notified about new Service Manager jobs in Latin America.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting #J-18808-Ljbffr

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