It Support Associate
hace 4 semanas
*****BR- MEXICO - Guadalajara**Job Description and Requirements****About the Team**We are a dynamic technology team that provides exceptional customer service to Synopsys employees across the United States, Canada, Mexico, and Chile.Our team is responsible for the logistics and support of all end-user laptops across the Americas.The Americas' Desktop Support team provides software, hardware, and networking support for Synopsys employees.We partner with other regional teams to provide high-quality support worldwide.Our team values include attention to detail, organizational skills, and a strong technical skillset.- **About Synopsys, Inc.**- **General Responsibilities**:We seek a talented, energetic person to join our team supporting Synopsys's infrastructure and R&D teams.Our team's mission is to provide world-class IT Support for Synopsys.- **Primary Duties and Responsibilities**:- Help with ongoing project and site activities at Synopsys Zapopan Office- Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.- Assist in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to a new system.- Maintain passwords, data integrity, and file system security for the desktop environment.- Support new hire experience through weekly meetings and presentations.- Travel, as needed, to support field site projects.**Secondary Duties and Responsibilities**:- Assists in maintaining network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring, and disposing of IT assets.- Assists other teams within the Information Technology organization with the support of their projects, hardware, and software- Assists in the support of the computer room and data center operations.- Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.**Skills and Knowledge**:- Fluent in both spoken and written English- Fully proficient with the Windows and MacOS operating systems- Applicants must be familiar with the Microsoft Office Suite.Extensive experience with Excel and SharePoint is a plus- Has working knowledge of the mobile wireless operating systems (iOS and Android)- Thorough understanding of PC hardware and efficient troubleshooting techniques.- I have a base knowledge of networking terms and infrastructure and experience navigating and troubleshooting networking options (WiFi, Wired, VPN) on a PC.- Ability to maintain effective relationships with colleagues and internal customers- Ability to communicate highly technical information to both technical and non-technical personnel- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support- Ability to multitask and transition quickly between multiple issues- High level of accountability and ability to manage initiatives from start to finish with mínimal supervision**Experience/Education**:BA or BS or a minimum of two years of related experience is preferred.- **Physical Requirements**:Ability to move up to 40 pounds of hardware occasionally and the ability to carry a negligible amount frequently to support a variety of office equipment**Job Category**- Info Technology**Country**- Mexico**Job Subcategory**- IT Support**Hire Type**- Employee
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