Bilingual Customer Service

hace 2 semanas

Xico, México Intugo A tiempo completo

**International company looking for talent to join our team****PROFILE**- 1 - 2 years Contact Center experience is preferred, but not required- High school diploma or GED is required.- Must have basic computer skills.Microsoft Office knowledge is a plus.- Excellent customer service skills in both written and verbal communication is essential.Must be able to compose professional correspondence without requiring additional training.- Must have the ability to use problem-solving and critical thinking skills.**JOB DESCRIPTION**- Take ownership of clients and work diligently to resolve customer's technical issues, complaints and questions and provide outstanding service.- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers' needs are met and they are satisfied with the level of service provided.- Accurately and efficiently process information and complete tasks in a timely manner.- Consistently demonstrate the company's core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.- Effectively use skills to be aware of any special requirements that a customer may have regarding communication and be sensitive to those needs while providing superior and prompt support.- Be an excellent and professional liaison for the company and our client to the customer.- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.- Maintain a high level of punctuality and have consistent and reliable attendance standards.- Maintain and protect company and client information and always use strict confidentiality.- Perform other duties as assignedTipo de puesto: Por tiempo indeterminadoSalario: $18,****** - $20,****** al mesHorario:- Disponibilidad en noches- Diurno- Nocturno- Turno matutinoPrestaciones:- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de productividadExperiência:- Customer service: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Disponibilidad de turnos:- Turno diurno (Deseable)- Turno nocturno (Deseable)- Turno de madrugada (Deseable)Lugar de trabajo: In person

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