Technical Support Engineer 2, Premier

Technical Support Engineer 2, Premier – Mexico City We are Datadog’s in‑house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) focus on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels and also participate in cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, immersing yourself in a fast‑paced environment where your contributions are immediately impactful. What You’ll Do Respond to client requests (phone, chat, and tickets) on our fast‑paced team while educating clients on the platform’s use. Develop relationships with Premier Customers to deeply understand their environment. Reproduce issues and dive into the 1,000+ integrations that Datadog supports. Build documentation and knowledge‑base articles covering various technologies. Drive product conversations based on needs and problems learned during client interactions. Participate in routine health‑check meetings with Premier Customers. Work from a Datadog office 3‑5 days per week. Who You Are Experienced in multi‑channel technical support at a SaaS company (2+ years). Previous experience and knowledge of cloud technologies (AWS, GCP, and/or Azure). A tinkerer with some programming experience and a basic knowledge of Linux. Self‑motivated, detail‑attentive, and eager for continuous learning. A critical thinker who prioritizes a client‑centric approach. A decision maker who knows when to escalates. Previous experience in a Premium/Enterprise technical support role. Knowledgeable of current infrastructure and monitoring solutions and technologies. Fluent in written and spoken Spanish and English. Able to work a rotating schedule that requires weekend availability. Benefits and Growth Best‑in‑breed onboarding. Generous global benefits. Intra‑departmental mentor and buddy program for in‑house networking. New‑hire stock equity (RSUs) and employee stock purchase plan (ESPP). Continuous professional development, product training, and career pathing. An inclusive company culture with Community Guilds and Inclusion Talks. About Datadog Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Equal Opportunity at Datadog Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Legal Notices Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Software Development Location and Compensation Mexico City, México – MX$23.00‑MX$25.00 per month #J-18808-Ljbffr