Quality Assurance Specialist

hace 2 semanas

Xico, México Tma Systems A tiempo completo

ABOUT USTMA is the industry leader in maintenance management software.With more than 30 years of experience, our cutting-edge solutions have consistently delivered proven results and helped facilities professionals improve the operations and performance of their institutions.Our work environment includes :Job trainingPositive environmentCasual work attireGrowth opportunitiesOVERVIEW OF RESPONSIBILITIESThe Quality Assurance Specialist is a significant contributor in allowing the organization to meet their goals and objectives.Their goal is to provide the highest level products with the least amount of defects.The Quality Assurance Specialist ensures continued growth for the Company by being a significant contributor in testing the software products.This individual is customer focused and customer sensitive.Having in-depth knowledge of the TMA software, ancillary products and data-bases.Having open and positive communications with TMA clients and TMA Associates.Organizing, implementing, and conducting Quality Assurance Testing plans for TMA's software products.Ability to take initiative for self-development and exhibits patience in learning new processes.Maintaining product quality by following the specifications and policies set out by the Management Team.Assisting with the research of opportunities and elimination of problems; and executing programs and processes.Protecting the assets of TMA and recognizing the confidentiality of information made available.Maintaining a pro-active and positive attitude with customers to ensure customer retention.Assist WebTMA Admin Services team to help update client data as instructed by the client, provide training to clients, or help create client training documentation.Contributes to the TMA Team effort by accomplishing results as needed.Other functions as required by TMA Management and Shareholders.KNOWLEDGE, SKILLS & ABILITIESMust be fluent in Spanish and English both written and verbal.Working knowledge of the internet and web browsers such as Chrome, Safari, Edge, and Firefox.Working knowledge of MS Office suite of products such as MS Excel and MS Word.Excellent written, oral, and listening communication skills.Ability to think analytically to identify issues as well as solutions to problems.Must be inquisitive and genuinely interested in exploring the "why" behind technical solutions.CAREER GROWTHThis position offers a clear promotion path to a Maintenance Analyst in theWebTMA Admin Services team for team members who demonstrate strong analytical skills and performance excellence.WORK ENVIRONMENTWork can be performed in a hybrid setting (work in the Monterrey, Mexico office and remotely).SCHEDULEMonday to Friday 8 : 00am – 5 : 00pm, Full Time, Weekends Off#J-*****-Ljbffr

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