Customer Order Support Specialist

Overview We are seeking a proactive, detail-oriented professional to join our team. The description includes multiple roles across different brands and locations, with emphasis on sales support and customer service operations, focusing on enabling the sales team, ensuring smooth administrative and communication processes, and enhancing the end-to-end customer journey. Responsibilities - Sales Support Analyst Support the sales team in managing business opportunities and following up with clients. Perform administrative tasks such as preparing proposals, quotes, and contracts. Coordinate meetings and schedules, including preparing materials and following up after meetings. Manage client-related documentation and assist the sales team in document organization. Assist in preparing sales reports and data analysis to facilitate decision-making. Ensure clear and timely communication across sales, marketing, operations, and customer service teams. Support in resolving any issues or questions that may arise during the sales process. Qualifications - Sales Support Analyst Bachelor’s degree in Business, Industrial Engineering, Marketing, Logistics, or a related field 2 or 3 years of experience in sales support, commercial operations, or customer service Solid command of CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Excel (pivot tables, basic formulas, data filters) Strong organizational skills and ability to manage multiple priorities under tight deadlines Effective communication skills, both written and verbal, with attention to detail Proactive and customer-focused mindset with strong teamwork and interpersonal skills Intermediate to Advanced English level, able to participate in meetings and communicate effectively in both written and spoken form *In case you are interested in this position please attach your CV in English* Company - Maxima Apparel Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service. Responsibilities - Customer Service Operations Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution. Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.). Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery. Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey. Qualifications - Customer Service Operations Minimum 2-3 years of experience in Customer Service, Operations, or a related role Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required High proficiency in English—both verbal and written Strong problem-solving skills; able to take ownership and drive issues to closure Exceptional attention to detail and organizational abilities Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus) Ability to manage multiple tasks in a fast-paced environment Bachelor’s degree in business, marketing, supply chain, or a related field preferred Basic knowledge of the sports industry and product assortment processes is a plus Who You Are Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously Strong interpersonal and communication skills; able to communicate effectively at all levels Flexible and adaptable to rapid changes in the work environment Highly detail-oriented with a commitment to accuracy and follow-through Performance bonuses of up to 30% of your monthly salary Food vouchers, 30-day aguinaldo, and 35% vacation bonus Comprehensive life and medical insurance Growth opportunities as we continue to expand—be part of a company that promotes from within Summary Looking for an entry-level role where you can make a real impact and grow your career? At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big. What You’ll Do Provide exceptional support post-purchase to customers via text, email, phone, or live chat Solve problems quickly and professionally, ensuring every interaction leaves a positive impression Work closely with internal teams to deliver effective solutions for customer needs Maintain accurate records of interactions to ensure the highest quality of service Build genuine connections with customers, creating memorable experiences Note: This refined description retains the core content and reorganizes it into clear, job-focused sections using allowed formatting tags. The original listing may include multiple roles and brands; this refinement presents them in a structured, readable format while preserving the information provided. #J-18808-Ljbffr