Team Lead, Service Delivery
hace 6 días
Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.ResponsibilitiesIdentify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; elevate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.QualificationsMinimum 2-3 year of experience in Customer Service, Operations, or a related role.Hands‑on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.High proficiency in English—both verbal and written.Strong problem‑solving skills; able to take ownership and drive issues to closure.Exceptional attention to detail and organizational abilities.Experience with customer service platforms (Zendesk, Meta) and instant‑messaging tools.Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).Ability to manage multiple tasks in a fast‑paced environment.Bachelor’s degree in business, marketing, supply chain, or a related field preferred.Basic knowledge of the sports industry and product assortment processes is a plus.Who You AreExcellent time‑management and prioritization skills; comfortable handling multiple requests simultaneously.Strong interpersonal and communication skills; able to communicate effectively at all levels.Flexible and adaptable to rapid changes in the work environment.Highly detail‑oriented with a commitment to accuracy and follow‑through. #J-18808-Ljbffr
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Service Delivery Executive
hace 4 semanas
Xico, México Ntt Data A tiempo completoDescripción del trabajo **Req ID**: ****** We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX‑MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer...
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Service Delivery Executive
hace 3 semanas
Xico, México Ntt Data A tiempo completoDescripción del trabajo **Req ID**: ****** We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX‑MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer...
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Service Delivery Executive
hace 3 semanas
Xico, México Ntt Data A tiempo completoDescripción del trabajo **Req ID**: ****** We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX‑MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer...
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Procure To Pay Service Delivery Lead
hace 3 semanas
Xico, México Novartis A tiempo completoSummary Dirigir la función de FRA en un país en varias divisiones o dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis. About the Role Location: Hybrid.CDMX Your key responsibilities Service Delivery Proactive management of Regional (multiple countries...
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Director, HR Service Delivery – Americas
hace 4 semanas
Xico, México Domain Nicht Eingerichtet A tiempo completoA multinational company is seeking a HR Service Hub Manager in Veracruz to lead HR operational excellence and service delivery. The ideal candidate will have significant experience in HR consulting, process management, and be skilled in stakeholder management. This role includes defining HR processes, ensuring compliance with SLAs, and fostering a culture of...
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Director, HR Service Delivery – Americas
hace 3 semanas
Xico, México Domain Nicht Eingerichtet A tiempo completoA multinational company is seeking a HR Service Hub Manager in Veracruz to lead HR operational excellence and service delivery. The ideal candidate will have significant experience in HR consulting, process management, and be skilled in stakeholder management. This role includes defining HR processes, ensuring compliance with SLAs, and fostering a culture of...
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Customer Service Team Leader
hace 3 semanas
Xico, México Percepta A tiempo completoAt Percepta, we bring first-class service across each market we support. As a Team Leader in Mexico City. You'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Senior Team Leader is primarily responsible for the day-to-day leadership and...
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Engineering Team Lead
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Xico, México Lateral Group A tiempo completoEngineering Team Lead (React) (LATAM) – Lateral GroupJoin the Engineering Team Lead (React) (LATAM) role at Lateral Group.Lateral stands for technology excellence. We're a profitable, award-winning design and technology company with over 20 years of experience launching bold ventures and transforming businesses. A globally distributed team of 200+ experts...
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Engineering Team Lead
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Xico, México Lateral Group A tiempo completoEngineering Team Lead (React) (LATAM) – Lateral GroupJoin the Engineering Team Lead (React) (LATAM) role at Lateral Group.Lateral stands for technology excellence. We're a profitable, award-winning design and technology company with over 20 years of experience launching bold ventures and transforming businesses. A globally distributed team of 200+ experts...
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On-Site Games Community Lead – Mexico City
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