Remote 3rd‑Line Application Support Engineer

Hace 2 días

region centro jalisco mexico, Guerrero Fulfillment IQ Jornada completa

Fulfillment IQ is seeking an Application Support Engineer to own advanced troubleshooting for Manhattan Active WM/OM in production. You’ll isolate complex incidents, drive resolution, and coordinate with vendors in a 24x7 global support model aligned to US time zones.

You will lead investigations, perform root-cause analysis, and contribute to proactive problem management while maintaining detailed incident records and shift handovers.