Customer Success Operations Specialist, Email Security
hace 5 días
Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people.At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for .We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years ) and recognized as one of the World's Top Female-Friendly Companies.If you're passionate about making the world a safer place and want to be part of an award‑winning company culture, we invite you to join us.Key ResponsibilitiesData Cleaning & ManagementPerform hands‑on data cleaning and validation to ensure all entries are accurate, consistent, and complete.Investigate and resolve data discrepancies by reaching out to Sales representatives and managers to clarify or gather missing information.Maintain the integrity and usability of key datasets to support business operations and decision‑making.Reporting & AnalysisGenerate detailed reports on customer adoption, sentiment, advocacy, and business outcomes (e.g., forecasts, renewals, expansions, and churn) using cleaned and validated data.Partner with the Analyst team to support broader data analysis initiatives.Process Support & OptimizationExecute lifecycle processes and policies, focusing on hands‑on execution rather than strategy definition.Identify opportunities to streamline data handling and automate repetitive tasks where possible.Content & DocumentationMaintain and update playbooks and documentation to guide consistent and efficient data management practices.Collaboration & EscalationWork closely with Customer Success and Sales teams to address data‑related issues promptly.Escalate unresolved data challenges or operational gaps to leadership, ensuring timely resolution.What You’ll BringA detail‑oriented, hands‑on approach to managing and cleaning data entries.Strong problem‑solving skills with the ability to proactively address data inconsistencies.Exceptional communication and collaboration skills to work effectively across teams and resolve issues.Technical expertise to handle data cleaning and operational tasks efficiently.Qualifications3+ years of experience in Customer Success Ops, Revenue Ops, Sales Ops, and / or Business Ops in a fast‑growing B2B SaaS environment.Strong hands‑on experience with data management, specifically cleaning and correcting data entries to ensure accuracy and usability.Proven ability to collaborate with Sales and Customer Success Managers and representatives to gather missing or inconsistent data and resolve issues.Familiarity with modern tools, including support platforms, customer success platforms, and NPS tools.Must be eligible to work in country of residence without sponsorship from an employer now or in the future.EOE M / F / Veterans / Disabled #J-18808-Ljbffr
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Customer Success Engineer, Email Security
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Xico, México Check Point Software A tiempo completoOverviewJoin to apply for the Customer Success Engineer, Email Security role at Check Point Software.We are looking for an experienced Customer Success Manager to join our Email Security Team.As a Customer Success Manager, you will act as a trusted advisor for Check Point Harmony Email & Collaboration (HEC) customers, helping them safeguard their...
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Xico, México Check Point Software Technologies Ltd. A tiempo completoWhy Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting‑edge technologies and...
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Xico, México Check Point Software Technologies Ltd. A tiempo completoA global cybersecurity leader in Mexico is seeking a dedicated professional for a Data Management role. The successful candidate will be responsible for hands-on data cleaning and management, collaborating with Sales and Customer Success teams to resolve data discrepancies. Required qualifications include over 3 years of experience in Customer Success or...
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