Member Management Specialist

Member Management Specialist / Vetting & Membership SupportLocation: Remote (LATAM-based candidates welcome)Department: Membership & VettingReports To: Manager, Customer SuccessWebsite: position requires schedule flexibility.Candidates must be open to working Tuesday–Saturday or Wednesday–Sunday, 12pm–9pm (EST).OverviewMaterial Bank is the world's largest material marketplace for the architecture, design, and construction community.We are seeking a detail-oriented, curious, and proactive Member Management Specialist to join our Customer Success team.This role is critical in supporting the vetting and onboarding of new members, ensuring accuracy, integrity, and compliance across our platform.This is a unique role for a unique product.We're looking for an individual that has a drive to deliver a delightful user experience, coupled with process improvement to take member management to the next level.What you'll doMembership Vetting & OnboardingReview new membership applications and verify registrant information.Determine appropriate membership type and access level.Assess eligibility for sampling access in alignment with company policies.Research & ComplianceConduct online research to validate registrant details and confirm professional legitimacy.Flag and escalate potential conflicts of interest, incomplete applications, or suspicious activity.Maintain a working knowledge of industry standards, brand partnerships, and membership eligibility rules.Data Management & Project SupportUpdate, track, and maintain membership records in internal systems.Support data integrity initiatives, including cleanup and normalization of member information.Assist with reporting, audits, and process documentation as needed.Analyze and manipulate data to identify trends, patterns, and priorities.Automation & Process OptimizationParticipate in initiatives to streamline and automate vetting workflows, leveraging tools like AI (e.G., ChatGPT), internal dashboards, or CRM automations.Collaborate with team members and product partners to identify repetitive manual tasks suitable for automation.Document and test automated processes to improve efficiency, accuracy, and consistency.Work closely with cross-functional teams (Brand Partnerships, Customer Support, Operations) to resolve membership questions.Provide feedback to improve the vetting process, tools, and guidelines.Support special projects and pilot programs related to membership and data workflows.What you'll bring3+ years of experience in membership management, vetting, customer support, or data operations.Strong attention to detail, critical thinking, and analytical mindset.Strong research and problem-solving skills, with ability to spot inconsistencies and red flags.Proficiency with web-based research, Excel/Google Sheets, and CRM or data management tools.Interest in design, architecture, or brand partnerships a plus.Technical Skills & ToolsExperience using automation and AI tools (e.G., ChatGPT or similar).Familiarity with Magento, Salesforce, Microsoft Office Suite, Notion, and Confluence.Familiarity with Slack, Microsoft Teams, and Zoom.Comfort working with databases, spreadsheets, and CRM dashboards.Detail-oriented with a high level of accuracy.Strong written and verbal communication skills.Ability to manage multiple tasks and deadlines.Proactive mindset with willingness to learn and grow.Professional curiosity about the design/architecture industry.ImportantCandidates must apply in English and ensure their CV is error-free.Seniority levelAssociateEmployment typeContractJob functionCustomer ServiceIndustriesOutsourcing and Offshoring Consulting#J-*****-Ljbffr