Xm Success Consultant

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good.A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it.You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness.All so you can do the best work of your career.We believe every interaction is an opportunity.Are we yours?ChallengeThe Strategic Accounts Team partners with Qualtrics' largest and most strategic customers to drive long-term success and deliver significant business impact.From strategic program design to ongoing adoption and maturity, we work alongside business leaders to deliver sustainable program excellence and unlock the most value from our products and services.We understand deeply how our customer's organizations function, and as trusted advisors, partner with them in order to transform our customers into experience leaders in the marketplace.Qualtrics is seeking an experienced Program Success Principal to partner with our largest customers and lead their enterprise experience programs.Qualifications Bachelor's degree8-15 years of customer-facing and/or consulting experienceAbility to build enduring strategic relationshipsStrong organizational skills and excellent communication ability to appeal to audiences at all levelsInventive approach to challenges and persistence until customers succeedExpectations for SuccessYou will know you are doing an extraordinary job when you see your customer's experience management programs grow, mature, and deliver meaningful business impact.You will work to become a true partner with business leaders across your customer's enterprise and not just deliver key results, but work to build their internal experience leadership capabilities as well.They will be Qualtrics' champions because their organizations deliver differentiated and best-in-class experiences in their industry.Day in the LifeYou serve as the long-term relationship manager and day-to-day strategic program consultant throughout the life of the partnership.Handle a portfolio of 1-2 strategic enterprise customer accounts and work with them to drive organizational value realization, adoption, and program maturity through strategic program planning and execution.Develop relationships with influential leaders within the customer's organization and convert them into Qualtrics' champions.Consult on how Qualtrics can help them achieve their objectives by bringing extensive industry and platform expertise to bear.Monitor daily program health and platform engagement to identify and mitigate program risks.Establish success plans that clarify customer goals, map out maturity stages, and enable them to measure their progress against defined success criteria.Act as the primary point of escalation, and help oversee all Qualtrics' services and resources post-delivery.Develop and implement standard methodologies across a variety of use cases and industry verticals.Prepare content that educates users on how to fully utilize the platform.Champion customer needs internally and mobilize resources to resolve issues.Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers.What Differentiates Us from Other CompaniesWork life integration is deeply important to us - we have frequent office events, team outings, and happy hours.Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year).On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc.).To learn more about what we value read about it directly from our employees Qualtrics Life stories.#J-*****-Ljbffr