Saas Customer Growth Strategist
hace 3 semanas
Customer Success Team LeadLocation: Remote, MéxicoWe are seeking a seasoned Customer Success Team Lead to drive our SaaS customer adoption, retention, and team performance.As a key member of our success team, you will lead a dynamic group of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.Key Responsibilities:- Mentor CSMs through regular check-ins, account health reviews, and strategic planning.- Develop initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).- Standardize playbooks and tools for scalable customer success operations.- Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.- Cross-functional collaboration: Escalate critical issues and work with internal teams to resolve risks.- Provide training on product updates, best practices, and industry trends.Requirements:- 5+ years in Customer Success, Account Management, or related roles.- 2+ years in leadership or management.- Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).- Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.- Excellent communication, strategic thinking, and relationship-building skills.- Bachelor's degree in Business, Marketing, or related field (Master's preferred).- Advanced English proficiency.- Flexible mindset and openness to change.What You'll Love About This Role:- Be at the forefront of Customer Success strategy in a fast-growing SaaS company.- Work with cutting-edge AI and automation technologies.- Drive measurable impact on customer satisfaction and revenue growth.
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Customer Success Manager
hace 3 semanas
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 3 semanas
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Customer Success Manager
hace 3 semanas
Tenochtitlán, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...
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Account Specialist/Saas
hace 3 semanas
Tenochtitlán, México Adecco A tiempo completoWe are looking for an Account Specialist with proven experience in SaaS sales.If you have strong commercial skills, customer service orientation, and the motivation to grow within a global technology company, this role is ideal for you.Responsibilities- Manage an existing customer portfolio, focusing on renewals and upsell opportunities.- Build long-term...
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Senior Project Manager – SaaS
hace 1 semana
Tenochtitlán, México Hays A tiempo completoSenior Project Manager – SaaSPosition available in: Mexico CityJob Type: PermanentWork Scheme: RemoteYour New CompanyThis company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes,...
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Customer Success Manager
hace 1 semana
Tenochtitlán, México Datacultr A tiempo completoABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Customer Success Manager
hace 3 semanas
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's).Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and...
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Senior Project Manager
hace 1 semana
San Lorenzo Tenochtitlán, México Hays A tiempo completoSenior Project Manager – SaaS Position available in: Mexico City Job Type: Permanent Work Scheme: Remote Your New Company This company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes,...
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Customer Success Manager
hace 1 semana
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
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Customer Success Manager
hace 1 semana
Tenochtitlán, México Datacultr A tiempo completoABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...
