Senior Specialist, Employee Services

Welcome to Warner Bros.Discovery the stuff dreams are made of.Who We AreWhen we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth.Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats nextFrom brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves.Here you are supported here you are celebrated here you can thrive.Your New RoleWe are searching for an Senior Specialist Employee Services to join the Global Business Services (GBS) People & Culture (P&C) this role the Senior Specialist provides efficient and highly informative first point-of-contact service to all employees their managers and business partners.Focused on a seamless customer experience and great customer care the Senior Specialist uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service / HR tools such as Workday and ServiceNow and routing / escalating inquiries for advanced support.Using the case management system the Senior Specialist accurately processes records closes or escalates transactions in accordance with established service level agreements.This role collects required information or back-up documentation from employees or external customers.This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.The Senior Specialist role provides feedback internally proposing new and effective ways to resolve problems and improve productivity (i.E. continuous improvement efforts) while maintaining broad knowledge of policies procedures and resources.Your Role AccountabilitiesAnalyze and resolve different types of requests from employees or clients.Handle inbound requests via phone email the HR-Portal or other access channels.Perform individual employee data transactions and data-entry in Workday and other systems.Troubleshoot payroll and time off inquiries recalculations employment verifications (VOE / VOIs) direct deposit setups pay and tax document re-issues data updates etc.Provide support for self-service and P&C technology tools for employees and customers.Ensure completeness of case notes aligning with company and audit expectations.Assisting customers to increase awareness of self-service resources and promote self-sufficiency.Ensure confidentiality information when processing transactions and addressing employee inquiries.Perform and track administrative (no call) departmental tasks including report reviewing data updates mailing filing sending correspondence and records management.Qualifications & ExperienceBachelors degree in human resources or related fieldFluent in EnglishExperience with Human Resources administrative or related experience required preferably with supervisory responsibilities from a global entertainment environment.Must be able to maintain confidentiality and use confidential information appropriately.How We Get Things DoneThis last bit is probably the most importantHere at WBD our guiding principles are the core values by which we operate and are central to how we get things done.You can find them at along with some insights from the team on what they mean and how they show up in their day to day.We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros.Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences.Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity union status age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process please visit our accessibility page for instructions to submit your request.Required ExperienceSenior ICKey SkillsCustomer Service,CFA,Ethernet,Fiber,AnesthesiaEmployment Type: Full-TimeExperience: yearsVacancy: 1#J-*****-Ljbffr