Support Specialist, Workforce
hace 11 horas
The Support Specialist, Workforce is responsible for supporting Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. How you'll add value: Respond to technical support tickets Prompt customers for information necessary to troubleshoot problem reports Reach out to customers by phone and / or screen share as necessary to understand problem reports Help customers understand R365 payroll integration functionality Diagnose and document software defects and elevate them to management Participate in live chats Manage personal queue of customer tickets Identify gaps in company self-help documentation Identify and share ticket trends with Implementation Team Conduct Basic Training on an as-need Other duties as assigned What you'll need to be successful in this role: Previous background with Payroll and HR Systems High attention to detail Excel knowledge Flexible and adaptable based on the needs of the client and internal team Solution oriented mindset with ability to articulate under pressure Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation Strong technical aptitude with experience communicating across multiple platforms A passion for helping people get the most out of technology PREFERRED QUALIFICATIONS Familiarity with restaurant management Familiarity with restaurant labor scheduling and labor management Understanding of basic accounting journal entry principles Understanding of labor accruals #J-18808-Ljbffr
-
Contingent Workforce Specialist
hace 7 horas
Mexico City Unilever Brazil A tiempo completoContingent Workforce Specialist Our contingent workforce provides us with the flexibility to scale talent quickly in response to changing business needs, seasonal demands, or specialized project requirements. It enables access to a broader pool of skills and expertise without the long‑term commitment of traditional hiring. This approach can also help...
-
Contingent Workforce Specialist
hace 11 horas
Mexico City Unilever Brazil A tiempo completoContingent Workforce Specialist Our contingent workforce provides us with the flexibility to scale talent quickly in response to changing business needs, seasonal demands, or specialized project requirements. It enables access to a broader pool of skills and expertise without the long‑term commitment of traditional hiring. This approach can also help...
-
Workforce Planner I: Forecasting
hace 1 semana
Mexico City Capgemini A tiempo completoA leading global consulting firm is seeking a Workforce Specialist I to support medium-term workforce planning activities. The role involves analyzing staffing capacity, conducting performance analysis, and providing actionable insights to enhance service levels. The ideal candidate has a strong analytical background, intermediate Excel skills, and...
-
Workforce Planner I: Capacity Analytics
hace 2 días
Mexico City Capgemini A tiempo completoA leading global consulting firm is seeking a Workforce Specialist I to support medium-term workforce planning activities. You will analyze staffing capacity, conduct performance analysis, and provide insights to enhance services. The ideal candidate will have a strong analytical background and intermediate Excel skills, along with experience in workforce...
-
FBS Workforce Specialist I
hace 1 semana
Mexico City Capgemini A tiempo completoOurClientis one of the United States’ largest insurers,providinga wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
-
FBS Workforce Specialist I
hace 7 días
Mexico City Capgemini A tiempo completoOurClientis one of the United States’ largest insurers,providinga wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
-
Payroll Support Specialist, Workforce — Client Success
hace 12 horas
Mexico City Restaurant365 A tiempo completoA technology company in Mexico City is seeking a Support Specialist for the Payroll team. The role involves managing technical support tickets, assisting clients with payroll integration, and collaborating with internal teams to enhance customer experiences. Ideal candidates will have a solid background in Payroll and HR systems, strong communication skills,...
-
Customer Support Specialist
hace 2 días
Mexico City Hudson Talent Solutions A tiempo completoDirect message the job poster from Hudson Talent Solutions HR & Talent Professional | Cross-cultural recruitment | People Specialist Client Support Specialist 📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll...
-
Customer Support Specialist
hace 4 días
Mexico City Hudson Talent Solutions A tiempo completoDirect message the job poster from Hudson Talent Solutions HR & Talent Professional | Cross-cultural recruitment | People Specialist Client Support Specialist 📍 Location: Mexico City | 🏢 Hybrid: 3 days in office, 2 remote About the Role We’re looking for a Client Support Specialist to join the team of a major global client. In this role, you’ll...
-
Trip Support Specialist
hace 2 días
Mexico City Destiny&Co Travel Agency A tiempo completoJoin to apply for the Trip Support Specialist role at Destiny&Co Travel Agency 6 days ago Be among the first 25 applicants As a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their...
