Retail Sales Associate/Representative
hace 4 semanas
Why join us?Our purpose is to design for the good of humankind.It's the ideal we strive toward each day in everything we do.Being a part of HermanMiller means being a part of something larger than your work team, or even your brand.We are redefining modern for the 21st century.And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.Purpose of the jobSales advisor who seeks to comply with the individual sales plan and contribute to the annual Retail plan.Proactive and committed to reach and exceed the sales plan by developing new customers.Provide initiative and leadership on the sales floor, developing a deep knowledge regarding Herman Miller's furniture portfolio (collections, trends and new products).Specific responsibilities- Provide personalized advice to our clients:- Product selection; detect customer needs to generate furniture sales, physical and digital (Whatsapp)- Domain of product catalogue, sub-brands, manufacturing times and promotional campaigns.- Make quotes- Sales process | Formats | Complete documents- Post-sale (delivery tracking)- Daily sales report- Product labeling on the sales floor- Compliance with policies and procedures- Conflict resolution- Generate and update the customer database- Report generation- Attend training- Maintenance of the image and cleaning of the Showroom:- Product arrangement, quality assurance in furniture and request for display changes for damaged products or launches, trends.- Main KPIs:- Achievement of goals objectives- Service Excellence (NPS)- Customer satisfaction (0 complaints)- Scope of ppt.sales (commissions)- Correct execution of Retail processesDirect internal contacts:Retail Wholesale CoordinatorRetail D2C | Ecom CoordinatorRetail ManagerExternal contacts:Atención a clientes - 3PLLogística - 3PLPerson profileEducation:- Bachelor's degree in industrial design, interior design, architecture or related- Truncated career, technical or studying bachelor's degree.DesirableExperience:- Minimum experience of 3 years in sales for luxury brands, boutiques or shop in shop fashion, art galleries, designer furniture, leather goods.Preferred Skills:- Passion for interior design and industrial design- Results-oriented and excellent customer service- Excellent communication and negotiation skills- Knowledge of basic Microsoft Office parcels- That they live in the DESIRABLE work area.- Low - intermediate level of EnglishWho We Hire?Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.Here, you can bring your whole self to work.We're committed to equal opportunity employment, including veterans and people with disabilities..
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