Service Desk Level 1 Analyst
hace 6 días
Overview🌟Join DYOPATH as a Service Desk Level 1 Analyst 🌟Are you passionate about helping people solve tech challenges and keeping their day running smoothly? DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Your Mission as a Service Desk Level 1 AnalystBe the first point of contact for technical support via phone, email, and chat.Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.Log all interactions in the ticketing system and escalate when needed.Ensure timely and accurate resolution of issues while delivering exceptional customer service.Follow up with users to confirm satisfaction.Invest in yourself: pursue training, certifications, and ongoing learning.Participate in special projects that enhance service delivery.What You Bring to the TeamEducation & CertificationsHigh school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.Professional certifications (or working toward):HDI Support Center Analyst (HDI-SCA)ITIL FoundationMicrosoft 365 Certified: FundamentalsExperience & Skills1–2 years in a technical support role, preferably in a service desk environment.Strong customer service skills with the ability to explain technical solutions clearly.Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.Familiarity with ITIL or similar service frameworks a plus.Ability to work independently and collaboratively.Excellent problem-solving and multitasking skills.Why This Role RocksAs a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.Ready to Kickstart Your IT Career? If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you Apply now to become our next Service Desk Level 1 Analyst 🚀This role is open to applicants in Mexico only.Apply for this Job* RequiredFirst Name *Last Name *Email *Phone *Resume/CV * (File types: pdf, doc, docx, txt, rtf)By checking this box, you agree to receive mobile messages from us in relation to this job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: https://dyopath.com/privacy-policy/.LinkedIn ProfileWebsiteAddressThis role is based in Mexico. Do you reside in Mexico? *Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at https://www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. #J-18808-Ljbffr
-
Service Desk Level 1 Analyst
hace 3 días
Monterrey, Nuevo León, México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
-
Service Desk Level 1 Analyst
hace 7 días
Monterrey, Nuevo León, México Dyopath A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
-
Service Desk Level 1 Analyst
hace 1 semana
Monterrey, Nuevo León, México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
-
Service Desk Level 1 Analyst
hace 1 semana
Monterrey, Nuevo León, México Dyopath A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working...
-
Service Desk Level 1 Analyst
hace 3 días
Monterrey, N. L., México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 AnalystAre you passionate about helping people solve tech challenges and keeping their day running smoothly?DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.Why You'll Love Working HerePurpose...
-
Service Desk Level 1 Analyst
hace 1 semana
Monterrey, México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly? DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem‑solving, thrives in a fast‑paced environment, and is committed to delivering exceptional customer service. Why You’ll Love Working...
-
Service Desk Level 1 Analyst
hace 1 semana
Monterrey, México DYOPATH A tiempo completoJoin DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly? DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem‑solving, thrives in a fast‑paced environment, and is committed to delivering exceptional customer service. Why You’ll Love Working...
-
Service Desk Level 1 Analyst
hace 3 semanas
Monterrey, México DYOPATH A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
-
Service Desk Level 1 Analyst
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoDYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to...
-
Service Desk Level 1 Analyst
hace 7 días
Monterrey, México DYOPATH A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
