IT Support Manager

Key job responsibilities Hire, train, and develop a team of IT professionals. Support all safety programs to ensure a safe work environment for all associates. Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. Establish and maintain a positive, productive relationship with operational leadership and staff. Lead infrastructure builds in new facilities. Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). Develop and maintain policies, procedures, and processes. Oversee management of equipment and parts inventory. Create, manage, and support recognition and communication programs. Travel up to 30%. A day in the life THIS ROLE IS NOT VIRTUAL. You will be leading a team of IT professionals with various skill sets to provide world-class technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. We are committed to developing a diverse work force and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation. About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Bachelor's degree Knowledge of Linux or Unix systems administration Knowledge of advanced English at CEFR level B2/C1- Knowledge of hardware architectures Experience with system management tools and client/server environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr