Engagement Delivery Manager

hace 2 semanas

Ciudad de México, Ciudad de México Salesforce A tiempo completo
Engagement Delivery Manager (Project Manager)

Apply remote type Office - Flexible locations Mexico - Mexico City

Time type Full time posted on Posted 11 Days Ago job requisition id JR285938

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

PROJECT MANAGER
GDC TEAM

Mexico City

At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.

We are seeking innovative and passionate Project Manager who share our vision of bringing the power of cloud computing to enterprises. They are responsible for supervising the production of work. They work closely with various technical and non-technical team members; handling and running more sophisticated, enterprise and strategic technical projects. Our Project Managers are subject matter experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

Responsibilities:

  • Create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

  • Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project.

  • Track utilization of project resources and run this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.

  • Handle day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

  • Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional collaboration and management at the program level.

  • During the course of a project, be the primary customer interface and perform project management activities that ensures consistency to Salesforce methodology.

  • Facilitate and own the creation of Salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, as needed.

  • Provide hands on configuration / customization of the Salesforce product.

  • Embrace a standardized development lifecycle methodology for all projects.

  • Facilitate review sessions with the client and your team.

  • Participate in end to end implementation planning including project management, issue management, communication and organizational change.

  • As vital, write and review QA and UAT test scripts.

  • Handle UAT with end users including coordination and user acceptance signoff.

  • Leverage business knowledge and expertise to drive business process improvements.

  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

  • Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.

Qualifications & Skills:

  • PMP/PMI Certification

  • Scrum Master Certification

  • 5-10 years of experience in Project Management Role.

  • Proven experience in leading external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

  • Implementing enterprise-scale software solutions. CRM and Salesforce.com implementation experience preferred or Commerce (digital, and physical store), point of sale and omni implementation experience preferred.

  • Experience with defining and running customer specific Development Operations, Managed Services projects.

  • Demonstrated project leadership skills, with direct responsibility for running project teams, budget and schedule.

  • Demonstrated history of delivering high quality results on schedule and within budget.

  • Effective social skills; along with good communication skills both verbal and written.

  • Ability to weigh business and technical requirements to produce project plans and estimates.

  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively leading customer concerns.

  • Handle and connect with remote developers during non-traditional business hours.

  • Ability to work effectively in a fast paced, high energy, team-oriented environment.

  • Ability to multi-task and perform effectively under pressure.

  • Must be able to travel.

  • Salesforce.com Certifications (Admin, Consultant, Developer) preferred but not vital.

#J-18808-Ljbffr

  • Engagement Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México FlexOS Global Pte. Ltd. A tiempo completo

    Engagement Delivery Manager (Project Manager) Apply remote type Office - Flexible locations Mexico - Mexico City time type Full time posted on Posted 4 Days Ago job requisition id JR285938 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer...

  • Engagement Delivery

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completo

    Role Description:We are seeking an innovative and passionate Engagement Delivery Senior Manager (Senior Project Manager) for our Professional Services team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our...

  • Engagement Delivery

    hace 3 días

    Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completo

    Role Description: We are seeking an innovative and passionate Engagement Delivery Senior Manager (Senior Project Manager) for our Professional Services team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our...

  • Engagement Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    PROJECT MANAGERGDC TEAM Mexico City At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our...

  • Engagement Delivery Manager

    hace 7 días

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    PROJECT MANAGERGDC TEAMMexico City At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner...

  • Engagement Delivery Manager

    hace 3 días

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    PROJECT MANAGERGDC TEAMMexico City At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner...

  • Engagement Delivery Manager

    hace 2 días

    Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completo

    PROJECT MANAGERGDC TEAMMexico City At Salesforce, there is nothing more meaningful than the success of our customers. In the Customer Success Group, our trusted guides and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner...

  • Infrastructure Delivery Manager

    hace 7 días

    Ciudad de México, Ciudad de México Thales Group A tiempo completo

    Job RoleWe are seeking an experienced Project Manager to join our team. As a key member of our delivery organization, you will be responsible for leading the delivery of security and infrastructure projects.ResponsibilitiesProject management, including resource allocation and risk management.Program management, including stakeholder engagement and...

  • Marketing Engagement Manager

    hace 7 días

    Ciudad de México, Ciudad de México Wellhub Inc. A tiempo completo

    Job SummaryWe are seeking a highly motivated Marketing Engagement Manager to join our Wellbeing Engagement team in Mexico City.In this role, you will play a key part in executing strategic engagement actions and events for our clients and end-users. Your responsibilities will include coordinating initiatives with partners, designing digital materials,...

  • Engagement Delivery Manager

    hace 3 días

    Ciudad de México, Ciudad de México Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • KA Engagement Manager

    hace 1 semana

    Ciudad de México, Ciudad de México DiDi Global A tiempo completo

    Company OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Service Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Novel Europe A tiempo completo

    Our client is building the future of AI-powered customer engagement, with RAISA, an AI assistant transforming interactions across retail, education, and service industries. Our platform enables businesses and resellers to self-serve, configure, and deploy AI assistants that enhance customer experience.We are seeking a highly experienced, hands-on AI-Powered...

  • Customer Engagement Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México App Samurai Inc A tiempo completo

    Join to apply for the Customer Engagement Manager - LATAM role at AppSamurai4 days ago Be among the first 25 applicantsWhat is Storyly?Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly...

  • Delivery Operations Manager

    hace 3 días

    Ciudad de México, Ciudad de México EPAM Systems A tiempo completo

    We are looking for a seasoned Delivery Manager to lead our project delivery initiatives at EPAM Systems. As a key member of our team, you will oversee project deliverables, ensure timely completion within scope and quality standards, and foster collaborative relationships with stakeholders.Key ResponsibilitiesTrack project progress and manage issues that...

  • Brand Engagement Manager

    hace 3 días

    Ciudad de México, Ciudad de México Virtual Latinos A tiempo completo

    Why Join Our Team?At Virtual Latinos, we offer a dynamic work environment that fosters creativity, innovation, and growth. As a Brand Engagement Manager, you will have the opportunity to work with a talented team of professionals who share your passion for digital marketing. Our company culture emphasizes efficiency, well-being, and human-centric approach,...

  • Senior Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Rulesware A tiempo completo

    Get AI-powered advice on this job and more exclusive features.People & Culture | Technical Recruiter | Talent Acquisition | Internal Communications | HR GeneralistRulesware was founded over 20 years ago by our CEO, Anthony Lee, as a boutique Pega consulting firm focused on delivering outcome-driven solutions. Specializing in the Financial Services,...

  • Data Delivery Manager

    hace 6 días

    Ciudad de México, Ciudad de México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Community Engagement Manager

    hace 7 días

    Ciudad de México, Ciudad de México Pioneers Education A tiempo completo

    Pioneers Education Job SummaryWe are a dynamic affiliate marketing team that requires an experienced Community Manager to build strong relationships with affiliate partners and drive sales growth.Key Responsibilities:Affiliate Engagement: Build and maintain strong relationships with affiliate partners through regular communication and community...

  • Customer Engagement Manager

    hace 7 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Job DescriptionRing is looking for an experienced, customer-obsessed marketing manager to drive brand awareness in Mexico, through innovative and creative marketing strategies. Our ideal candidate will have a deep understanding of the local Mexican market, consumer behavior, and media landscape. We're looking for someone who can build and execute brand and...

  • Principal Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Teamsparq A tiempo completo

    Team Sparq is committed to creating high-quality tech careers while helping clients accelerate their digital transformation journey. We are committed to being an inclusive workplace, maintaining a culture of equitable, diverse employment and advancement company-wide.Why you will enjoy Mondays again:Opportunity to be part of a growing organization that is...