Call Center Agent

hace 4 semanas

Mexico City Adaptive Teams A tiempo completo

Join a passionate remote team that values customer care As a Call Center Agent, you’ll support customers, solve challenges, and make a difference—all from the comfort of home.About the Company:This is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.Location: Latin America & the Philippines - Fully RemoteYour Mission: Day to Day Responsibilities Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role). Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions. Provide clear and persuasive information about our storage solutions to potential customers. Use active listening to address concerns, overcoming obstacles to achieve positive outcomes. Maintain accurate customer records in CRM and document all interactions. Foster long-term customer relationships, supporting the growth of our business. Your Toolbox: Skills to be Successful 2+ years of experience in a call center, with a strong focus on inbound calls. Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment. Excellent communication skills and the ability to connect with people from diverse backgrounds. High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously. Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently. Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance. This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance. Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls. Must be available to work within US time zones. An internet speed of at least 10 Mbps download and 5 Mbps upload is required. Your Perks: What's in it for you Working completely remote Location independence 15 Paid leave days Quarterly bonus Weekend bonus Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months) Long-term position with the opportunity to grow in a stable and growing Agency Great opportunity to grow You’ll be joining a high-level and fast-paced team Why Adaptive Teams?At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.What to Expect from Our Application Process?Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.We understand your time is valuable, so we strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment.Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.

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