Customer Experience Associate Ii
hace 3 semanas
About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Job Description**:**Job Track Description**:- Performs business support or technical work, using data organizing and coordination skills.- Performs tasks based on established procedures.- In some areas, requires vocational training, certifications, licensures, or equivalent experience.**General Profile**- Expands skills within an analytical or operational process.- Maintains appropriate licenses, training, and certifications.- Applies experience and skills to complete assigned work.- Works within established procedures and practices.- Works with a moderate degree of supervision.**Functional Knowledge**- Has developed skillset in a range of processes, procedures, and systems.**Business Expertise**- Supports the achievement of company goals by integrating teams for the best outcome.**Impact**- Impacts a team through quality of services and information provided.- Follows standardized procedures and practices and receives moderate supervision and guidance.**Leadership**- Has no supervisory responsibilities.- Manages own workload.**Problem Solving**- Ability to problem solve, self-guided.- Evaluates issues and solutions to provide the best outcome for the client and end-users.**Interpersonal Skills**- Exchanges information and ideas effectively.**Responsibility Statements**- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.- Identifies customer needs by referring to case notes and examining each as a specific case.- Performs routine call center activities concerning business products and services.- Uses standard scripts and established guidelines and under supervision, to meet SLAs.- Provides customers with information that is specialized and communicated in a warm empathetic manner.- Gathers all necessary information to update the database.- Escalates issues to senior levels, based on complaints or concerns.- Explains company policies to customers.- Performs other duties as assigned.- Complies with all policies and standards.Closing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Customer Experience Associate
hace 3 semanas
Monterrey, México Conduent A tiempo completoAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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Customer Experience Associate
hace 4 semanas
Monterrey, México Conduent A tiempo completoSobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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Customer Experience Associate
hace 4 semanas
Monterrey, México Conduent A tiempo completoAbout Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where...
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Community Experience Associate
hace 3 semanas
Monterrey, México Wework A tiempo completoA leading flexible workspace provider is seeking a Customer Experience Associate in Monterrey, Nuevo León.The role involves engaging with community members, ensuring smooth operations, and promoting a welcoming atmosphere.Ideal candidates should possess a bachelor's degree in tourism or hospitality, excellent communication skills, and a passion for...
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Associate-customer Experience
hace 2 semanas
Monterrey, México Sutherland A tiempo completoSutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...
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Customer-First Sales Associate
hace 3 semanas
Monterrey, México Aeo A tiempo completoA retail company in Monterrey is seeking a Sales Associate to enhance customer service and maximize sales through knowledgeable service and effective teamwork.The ideal candidate should have previous retail experience and strong communication skills.Flexibility in working hours including evenings and weekends is essential.This role involves maintaining store...
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Customer Care Analyst Ii
hace 3 semanas
Monterrey, México Regal Rexnord A tiempo completoPosition Summary:Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.Major Responsibilities:- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications....
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Inside Sales B2B
hace 3 semanas
Monterrey, México Mdy Customer Experience A tiempo completo**Descripción de la Empresa**:MDY Customer Experience es una empresa líder en la provisión de servicios de **Contact Center** y soluciones tecnológicas avanzadas.Nos enfocamos en mejorar la experiência del cliente y optimizar los procesos de atención para empresas de diferentes sectores a nível nacional.Actualmente, estamos buscando profesionales en...
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Sr. Associate
hace 3 días
Monterrey, México Sutherland A tiempo completoSutherland is seeking an attentive and analytical person to join us as a Quality Analyst.** **The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...
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Sr. Associate
hace 3 días
Monterrey, México Sutherland A tiempo completoSutherland is seeking an attentive and analytical person to join us as a Quality Analyst.****The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...
