Remote Tier 2 Customer Support Supervisor

Overview Exciting news! We just hit $10 million in annual revenue, and are looking for an experienced Technical Support Specialist to help delight our growing customer base and solve toughest technical problems, diagnose customer issues, reproduce bugs, and improve our customer experience worldwide. As a member of our second‑tier support team, you’ll...

A leading IT solution provider is seeking a Technical Support Manager to lead a remote team of Customer Support Engineers. You will manage day-to-day operations for multiple support tiers and drive performance improvements. Ideal candidates will have over 4 years of customer support management experience within a SaaS environment and a passion for customer...

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than...

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than...

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ : BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling...

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ : BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling...

Descripción del trabajo As a tech-savvy Technical Support Agent, you will work with our clients to ensure successful usage of our products and services, including industry-leading Learning Management System, as well as managed virtual events. Our Technical Support Agent's achieve this through understanding our various web-based platforms and relying on...

Responsibilities Monitor and distribute incoming tickets to ServiceDesk Agents Identify and assign priorities to incoming tickets Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level and conduct actions when negative trends are detected Train and support ServiceDesk Tier I agents Monitor aged tickets...

Responsibilities Monitor and distribute incoming tickets to ServiceDesk Agents Identify and assign priorities to incoming tickets Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level and conduct actions when negative trends are detected Train and support ServiceDesk Tier I agents Monitor aged tickets...

What You'll Do As a member of our Cloud Collaboration Family with Cisco Managed Services (CMS), you will be supporting Cisco's Cloud Collaboration offers. The team provides second/third level technical support for Cisco Cloud Collaboration solutions worldwide via phone calls, and remote access. Provide consultation to independently solve problems for Cisco...