Employee Relations

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model. Key Responsibilities Develop and maintain strong partnerships with HR business leaders, employees and union representatives, ensuring open communication and collaboration on employee relations matters. Act as the subject‑matter expert on regional employment laws and union relations, providing guidance on compliance, legal requirements and best practices. Conduct thorough investigations into employee inquiries, complaints, legal reviews and compliance issues, ensuring timely and accurate resolution. Partner with the legal team to address complex or escalated cases, aligning on corrective actions and strategies to mitigate risks. Support labor union relations by managing grievance administration, collective bargaining processes, mediation, conflict resolution and arbitration, ensuring positive outcomes and compliance with agreements. Respond to union requests for information and data and provide consultation and support for union contracts, agreements, policies and administration, while supporting union‑avoidance campaigns where applicable. Manage escalated cases related to leaves of absence and return‑to‑work processes, ensuring compliance with legal and company policies. Provide advice and guidance on employee‑relations cases, partnering with HRBPs to conduct investigations and implement recommended corrective actions. Design and deliver performance‑management training for managers, ensuring consistent application of performance‑management processes across the organization. Support HRBPs in developing and tracking Performance Improvement Plans (PIPs), monitoring progress and closing PIPs as necessary. Lead the process for initiating separation agreements in coordination with HRBPs and legal, ensuring alignment with legal and organizational policies. About the Role We’re looking for a strategic leader to design and implement integrated labor relations and employee experience strategies that ensure legal compliance, organizational harmony and a culture focused on well‑being, inclusion and engagement. What will you do? Develop regional Employee Experience strategies, mapping moments that matter and enhancing the employee lifecycle. Monitor workplace climate and anticipate risks through advanced labor data analysis and predictive models. Resolve labor conflicts and advise leaders and teams to maintain psychologically safe environments. Design leadership and labor relations training programs to strengthen capabilities and prevent conflicts. Implement dynamic dashboards and predictive reports to activate proactive plans. Qualifications Deep knowledge of labor legislation across LATAM. Experience in conflict resolution and investigation processes. Proficiency in statistical analysis and Design Thinking tools. Ability to lead regional strategies and generate actionable insights. Key indicators: eNPS, employee satisfaction, reduction of labor incidents, predictive model accuracy. Passion for creating inclusive, safe and well‑being‑oriented environments. Skills to Succeed in the Role Active Learning Adaptability CoachingCross‑Functional WorkCuriosityDigital LiteracyEmotional IntelligenceEmpathyEmployee ExperienceEmployee RelationsInvestigationsHuman Resource Case ManagementHuman Resources (HR) PoliciesIndustrial Relations InitiativeOrganizational Change ManagementPerformance Management (PM)Problem SolvingRelationship BuildingTalent DevelopmentWork Performance Employment Type: Full‑Time We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr