Order Verification EU Analyst ES-FR-EN

hace 2 días

Santiago de Querétaro, México Dandelion Payments A tiempo completo

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.ABOUT THIS ROLERia is looking for a Customer Service Representation for our Agent Fraud Department at our office in Mexico. This position will play a key role in supporting the department’s secured program to mitigate fraud. As Agent Fraud Prevention Analyst, you will report directly to the Manager Agent Fraud and primarily be responsible for supporting our agents in preventing unauthorized transactions by them. The ideal candidate will be compromised to follow instructions and be very professional.ROLES & RESPONSIBILITIESReceive incoming calls and make outgoing calls, providing excellent customer service.Accurately verify legitime transactions with our agents over the phone.Be alert during the development of your work every time.Answer agents inquiries and questions professionally by phone.Identify problems, unresolved issues and risks using Ria’s fraud prevention protocol.Promptly escalate any high risks to management for resolution.Process transactions that have met Ria policies, state laws and regulations.Keep up-to-date with Ria’s training, policies, processes and protocols.Perform other duties as assigned or requested.POSITION REQUIREMENTSExcellent written and verbal communication skills in French, English and SpanishExperience in customer service in a call center environmentPossess experience dealing with difficult customers and remaining professionalThe key characteristics this individual must possess are excellent phone etiquette, problem solving skills and attention to detailAbility to work well with others, multi-task and thrive in a fast-paced environmentMust be flexible to work European timePERKS & BENEFITS1 month of Aguinaldo (Christmas bonus)Life insuranceWork-life BalanceActual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.Do you want to work for Ria Money Transfer?Be a part of our team that is driven, open, humble and transparent. #J-18808-Ljbffr

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