Growth Operations Intern

Company Overview:DiDi Global Inc. is the world's leading mobility technology platform.It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.Team Overview:Being part of the Passenger Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.The team is responsible for the Acquisition of the new users and re-engagement of churned users in all SSL (Spanish Speaking Latinamerica) countries, being in charge of the budget allocation among all our acquisition channels.In order to reach our goals, this position has to work very closely with our Marketing, Central Ops, Marketplace and Paid Marketing Team.Role Responsibilities:- Owner of the Referral channel acquisition- Give support to develop Dormant (SU no PFT) strategy- Be able to identify new opportunities for Growth- Optimize the efficiency KPIs through operation tools and programs based on the robust data analysis- Collaborate with several supporting areas like Marketing, Product, Marketplace and Customer Service in order to define the best strategyRole Qualifications:Required:- Educational Background: Studying Engineering, Business Administration or related fields ideally to be graduated in 1 year- Experience or desire to learn how to use data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse teamMust-have:- Strong Excel skills a must- Proficiency in English & Spanish- SQL intermediate knowledge- Clear Communicator - you are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights- Proven problem solving skills- Excellent organization and time management systems for yourself and your stakeholdersPreferred- Demonstrated experience using programming languages or tools for data extraction and analysis such Python, R, etcEEO Statement:**You'll love working at DiDi because**- We create customer value - We strive to always create valuable experiences for our users in everything we do.Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven.We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport.When we work to help our partners and colleagues win, we win, too.While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business.We are people who always want to do the right thing.Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better.That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths.Our differences are what makes us distinct.We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.