R&D Operation Content Manager

About UsWe are the talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants, we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance.Life at Our CompanyWe walk our talk, and passion fuels what we do.We are technology nerds and people people, who are energized by innovation and collaboration --- winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other.But most of all, we care deeply --- about our customers, and about each other.Job Responsibilities & Requirements Partner with product managers to identify and prioritize system features and functionalities that enhance operational efficiency. Work closely with the TM Solutions team to provide timely effort estimates for custom and bespoke assessment builds. Act as a liaison between product managers, R&D scientists, and assessment builders to align priorities and ensure seamless execution. Bachelor’s degree in Business, Computer Science, Engineering, or a related field. A Master’s degree may be preferred. Proven experience in a similar role, such as product management, project management, or business analysis. Experience working with cross-functional teams, including product managers, R&D teams, and technical teams. Familiarity with assessment tools, systems, or related technologies is a plus. Project & Process Management Design, implement, and maintain tracking systems and stakeholder meetings to manage project requests effectively and ensure timely task completion. Lead weekly standups and retrospective meetings to communicate priorities, manage tasks, and drive continuous process improvement. Identify gaps and risks throughout project cycles, collaborating with leadership to ensure the successful delivery of content migration initiatives and client projects. Operational Excellence & Quality Assurance Conduct user acceptance testing (UAT) for new features and functionalities as required. Establish, document, and reinforce standard operating procedures (SOPs) and best practices. Maintain and update SOPs and documentation in response to new features, functionalities, and evolving processes. Facilitate, triage, and troubleshooting assessment errors to ensure a seamless user experience. Team Development & Leadership Set annual goals and uphold performance standards for team members. Provide coaching, support, and ongoing training to ensure knowledge transfer and team engagement. Serve as a key resource for R&D scientists, helping them upskill in using the modular assessment engine effectively. Lead and encourage team participation in company-wide initiatives. Innovation & Continuous Improvement Participate in the discovery and ideation of new item types, contributing to the prototype development process as needed. Co-lead projects with R&D scientists, acting as a bridge between product managers and scientific teams. Proactively identify opportunities to enhance assessment-building processes and drive innovation. Advocate for platform improvements, gathering insights from users and cross-team collaboration to inform technology and/or assessment enhancements. Lead change management efforts when rolling out new processes, features, or workflows to ensure smooth adoption. Cross-Functional Communication & Technical Fluency Act as a cross-functional translator, ensuring technical concepts are communicated effectively across R&D, Product, CX, Solutions, and Consulting. Develop deep expertise in assessment technology platforms, staying current with evolving system capabilities, terminology, and workflows. Proactively identify roadblocks in assessment implementation and recommend scalable, efficient solutions. Special Knowledge & Expertise Areas Deep understanding of modular assessment design---both conceptually and at a tactical user level. Strong grasp of system capabilities and gaps, identifying where improvements can enhance the assessment-building experience. Solution-oriented mindset---balancing practical short-term fixes with long-term strategic planning. Fluency in cross-functional language, understanding how different teams (R&D, Product, CX, Solutions, Consulting) refer to the same functionality in different ways. Strong technical and assessment acumen, with the ability to navigate assessment technology platforms, troubleshoot issues, and identify areas for improvement. Critical thinking and problem-solving, balancing immediate operational needs with long-term strategic improvements. Ability to direct one's and others' work independently in complex environments, synthesizing information across multiple platforms and multiple teams with minimal guidance. Influencing and stakeholder management, effectively advocating for enhancements and ensuring alignment across teams.