Manager, Learning

hace 4 semanas

Xico, México Ttec A tiempo completo

3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Your potential has a place here with TTEC's award-winning employment experience.As a Training Manager - Learning and Development working on-site in Mexico City, you'll be a part of bringing humanity to business.#experienceTTECOur employees have spoken.Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in Mexico says it allWhat You'll Be DoingDo you have a passion to train and guide others towards best practices?Ready to help people reach for amazing?You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals.You'll evaluate trainers, curriculum and processes.You'll lead the team to attain productivity and quality goals.You'll report to the Senior Manager, Learning & Development.You'll contribute to the success of the business, your team, and learners through managing the training programs.During a Typical Day, You'llManage daily operations, processes and reportingImprove the main success metrics associated with training goalsDeliver excellent customer service and communicationDevelop, support, and evaluate the team to help them reach for amazingEnsure your team has the tools, systems, and support needed to perform trainingsWhat You Bring To The Role1-year minimum experience managing training or adult learning programs4+ years' experience in training and adult learningNurture an inclusive learning environmentCoaching, reporting, and analysis skillsCustomer and employee-focused mindsetWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, TandbergCall center experienceExperience in BFSI (Banking, financial services and insurance) is a mustWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit / for more information.Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and/or skill levels.About TTECTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.As a global company, we know diversity is our strength because it enables us to view things from different perspectives and allows you to bring value to the table in your own unique way.Primary LocationMX-DF - Mexico DF#J-*****-Ljbffr

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