Channel Partner Support Rep, Ii

2 weeks ago Be among the first 25 applicants

Overview
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Remote Work: Hybrid
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world.

Let's create tomorrow together.

The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Responsibilities

• Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
• Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
• Collaborate with other internal teams to ensure non-program related inquiries are directed/resolved as appropriate.
• Proactively engage partners to ensure annual compliance completed.
• Works with partners to on- and off-board and understand the PartnerConnect program.
• Assist partners with a variety of tool access and navigation.
• Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
• Influence Registration review and processing.
• Partner administrator account set up, tool access requests, partner account maintenance, contact management.
• Troubleshoot and resolve PartnerGateway log in issues experienced by partners.
• New partner application vetting, processing, onboarding.
• Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
• Account merges/acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
• Active participation in system testing.
• Reporting, management and delivery of ongoing program requirements.

Qualifications

Preferred Education: BA/BS degree in relatable field or equivalent work experience.

Preferred Work Experience (years)

1-2 years of experience in customer support and administration.

Key Skills And Competencies

• Team player
• Action oriented
• Customer focused
• Results driven
• Strong problem solving
• Excellent time and task management
• CRM/PRM knowledge
• Excel/PowerPoint/Salesforce
• Channel program administration
• Awareness of regional and cultural differences
• Excellent written/verbal communications
• Calm and confident telephone manner
• Multitasking abilities
• Attention to detail and accuracy a must

Preferred QualificationsTechnical & Product Knowledge

• Deep understanding of the company's products and services
• Ability to troubleshoot technical issues
• Knowledge of CRM and ticketing systems (e.g., Salesforce, Zendesk)
• Familiarity with partner management tools

Communication & Relationship Management

• Strong verbal and written communication skills
• Ability to build and maintain relationships with channel partners
• Active listening and empathy to understand partner needs
• Multilingual skills (if required for global partners)

Problem-Solving & Analytical Skills

• Ability to analyze partner concerns and provide effective solutions
• Critical thinking and decision-making skills
• Conflict resolution and negotiation abilities

Customer Service & Support

• Providing prompt and efficient support to partners
• Managing partner inquiries via email, phone, and chat
• Ensuring a high level of partner satisfaction

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you through official accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Consumer Services

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