Hybrid Senior Quality Analyst, Patient Support Center

hace 1 semana


Mexico City Novartis México A tiempo completo

A leading pharmaceutical company is seeking a Sr Performance Excellence Analyst in Mexico City. This role is pivotal in evaluating the performance of individuals and processes in the Patient Support Center. The successful candidate will ensure effective communication methods and provide coaching to team members. With a focus on improving agent performance and customer satisfaction, the position requires strong communication skills, a Bachelor’s degree, and experience in contact centers. The role combines on-site and remote work, contributing to innovative patient support initiatives.
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