Support Specialist, Technical
hace 2 días
The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business‑critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem‑solving skills, and the ability to communicate clearly with both technical and non‑technical stakeholders. How you’ll add value: Provide technical support for Restaurant365 platform Manage customer communications through tickets, live chat, and outbound phone support Gather detailed technical and business information from customers to troubleshoot reported issues Diagnose configuration, workflow, and data‑related issues and deliver accurate solutions Educate customers on Restaurant365 system functionality and best practices Route non‑technical or non‑applicable issues to appropriate teams when necessary Identify, document, and escape suspected software defects with clear reproduction steps and impact details Participate in live chat rotations Manage a personal queue of customer tickets while meeting SLA and quality standards Identify gaps in internal and customer‑facing documentation and contribute improvements Assist Support leadership in rolling out new platform features or workflows Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones What you’ll need to be successful in this role: High attention to detail, particularly when working with system configuration and financial data Strong Excel skills, including data review and validation Flexible and adaptable to shifting customer and team needs Solution‑oriented mindset with the ability to troubleshoot and communicate clearly under pressure Excellent written and verbal communication skills, with the ability to simplify complex technical concepts Strong technical aptitude and comfort working across multiple support platforms (ticketing systems, chat, outbound phone) Experience working with integrated systems and understanding how data flows between applications Reliable and punctual attendance in assigned shifts and workdays, including providing clear and timely communication with management regarding availability and scheduling changes PREFERRED QUALIFICATIONS Bachelor’s degree with emphasis in business, finance, accounting, or information systems Restaurant industry experience Strong understanding of general business processes and workflows Previous experience in a technical support or customer‑facing technical role Experience supporting SaaS or ERP platforms (e.g., enterprise software, financial systems, or operational management tools) #J-18808-Ljbffr
-
Technical Support Specialist
hace 5 días
Mexico City Localpayment A tiempo completoLocalpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global...
-
Technical Support Specialist
hace 3 días
Mexico City Localpayment A tiempo completoLocalpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global...
-
Technical Support Specialist
hace 5 días
Mexico City Recooty A tiempo completoTechnical Support Specialist Mexico To teach, control and supervise the processes of our customers so that they manufacture and install Deceuninck PVC windows and doors with high quality standards. Responsabilities: Manufacture and install windows for fairs and showrooms. Train the manufacturers of the network in the correct way to assemble windows with...
-
Technical Support Specialist
hace 3 días
Mexico City Recooty A tiempo completoTechnical Support Specialist Mexico To teach, control and supervise the processes of our customers so that they manufacture and install Deceuninck PVC windows and doors with high quality standards. Responsabilities: Manufacture and install windows for fairs and showrooms. Train the manufacturers of the network in the correct way to assemble windows with...
-
North LatAm Technical Support Specialist
hace 3 días
Mexico City Hygiena A tiempo completoA leading life sciences company is seeking a Technical Support Specialist for North Latam to provide world-class support to sales teams and customers. This full-time role, based in Mexico City, requires a Bachelor's degree in life sciences and 2-6 years of experience in B2B sales or technical support, preferably within the food and beverage market. The...
-
Technical Support Specialist
hace 5 días
Mexico City Hygiena A tiempo completoTechnical Support Specialist - North Latam Join to apply for the Technical Support Specialist - North Latam role at Hygiena TSS North Latam, to support sales team, customers and distributors in the North of Rest of Latam Territory, this resource will support Central America, Caribbean Islands, Colombia, Venezuela and Ecuador. The Technical Support Specialist...
-
Technical Support Specialist
hace 3 días
Mexico City Hygiena A tiempo completoTechnical Support Specialist - North Latam Join to apply for the Technical Support Specialist - North Latam role at Hygiena TSS North Latam, to support sales team, customers and distributors in the North of Rest of Latam Territory, this resource will support Central America, Caribbean Islands, Colombia, Venezuela and Ecuador. The Technical Support Specialist...
-
Remote Technical Support Specialist
hace 2 días
Mexico City Restaurant365 A tiempo completoA leading software company is seeking a Support Specialist, Technical to provide advanced technical support for its platform. This role involves troubleshooting complex configuration and data-related issues while communicating effectively with customers. The successful candidate will have strong problem-solving abilities, attention to detail, and excellent...
-
Bilingual Level 1 Technical Support Specialist
hace 3 días
Mexico City March Networks A tiempo completoA global technology firm in Mexico City is looking for a Level 1 Technical Support specialist to assist customers primarily in Latin America. The ideal candidate will provide technical support for Digital Video Recorders and Cameras, developing strong relationships with customers and Sales Engineers. Fluency in both English and Spanish, along with strong...
-
LATAM Technical Support Specialist
hace 3 días
Mexico City Deel A tiempo completoA global payroll platform is seeking a Technical Support Specialist to bridge frontline teams with engineering. The role involves diagnosing technical issues, collaborating globally, and enhancing operational efficiency. Candidates should have over 3 years of relevant experience, strong analytical skills, and be fluent in English. This position offers...
