Senior Servicenow Developer

hace 4 semanas

Xico, México Compucom A tiempo completo

**Key Responsibilities**- Design, develop, and implement ServiceNow solutions primarily within ITSM and ITOM (Discovery, CMDB, Event Management, Service Mapping, etc.)- Lead or contribute to platform upgrades, patching, and migrations, ensuring mínimal disruption to services.- Develop and maintain integrations with third-party systems (e.g., monitoring tools, CMDB data sources) using REST, SOAP, MID Servers, and other protocols.- Collaborate closely with ServiceNow architects, product owners, and business stakeholders to translate requirements into effective solutions.- Maintain strong documentation and participate in code reviews and platform governance practices.- Proactively identify platform optimization and automation opportunities within ITSM/ITOM processes.- Provide advanced troubleshooting, support, and guidance on best practices for ServiceNow development and architecture.**Required Qualifications**- **5+ years of hands-on ServiceNow development experience**, with a clear track record in delivering robust ITSM and ITOM solutions.- Expertise in ServiceNow ITSM modules: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLAs, etc.- Strong experience with ITOM components: Discovery, CMDB, Event Management, Service Mapping, and Orchestration.- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting (Client Scripts, Business Rules, Script Includes, etc.)- Hands-on experience with Flow Designer, IntegrationHub, and MID Server architecture.- ServiceNow Certified System Administrator (CSA) required; additional certifications such as ITSM, ITOM, or Application Developer are a plus.- Strong understanding of ITIL best practices.- Excellent communication and stakeholder management skills.- Hands-on experience with NowAssist**Preferred Skills**- Demonstrated success with CMDB automation- Familiarity with Agile/Scrum methodologies.- Experience working in large enterprise environments.- Exposure to Security Operations, GRC, or Performance Analytics is a plus, but not required.- ITIL Foundations Certification

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